Craftsman Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

2.5K


Average Rating

4.9/5

Good Job
July 11, 2025
Overall rating

Fast, precise and helpful with any additional information you need.

Luis U,

Dayton, OH
Thanks, Stephen!
July 11, 2025
Overall rating

Stephen was great - very friendly and helpful. Fixed the problem quickly. Thanks!

Leah C,

Dayton, OH
Great job
July 11, 2025
Overall rating

Bruce was Very knowledgeable and understood the problem to repair.

Michael P,

Paramus, NJ
The technician was great!
July 10, 2025
Overall rating

The guy was very nice and the service was great!

Michael A,

Trumbull, CT
Tom
July 10, 2025
Overall rating

Tom is great and very helpful and skilled. Thank you, Brad

Bradford T,

Platte City, MO
Mowe repair
July 10, 2025
Overall rating

Gary was a great technician. However getting the service scheduled was an absolute nightmare. I originally booked the service in late April and had the mower appointment on May 15th. Unfortunately the first technician couldn't complete the service. We rescheduled a second service on or about May 31st. Sears rescheduled this appointment to the second week of June without informing me. I wasn't going to be available at that date so I needed to reschedule and the earliest appointment was July 10th. I went on the site yesterday and the appointment was cancelled without notifying me. I spent 3 hours trying to get ahold of someone but the automated service doesn't give you the option to talk to a live person . Somehow I finally got ahold of a person in India that booked the appointment. Unfortunately when Gary came today he could not reference the notes from the previous technician. This has been one of the worst customer/support experiences of my life. From the time my mower broke down to the time it got repaired was almost 3 months. So not only did I have to pay sears $600 for the repair, I've had to pay a landscaper approximately $700 to cut my grass in the meantime.

Kenneth J,

Cumberland, RI
Craftman mower T2200
July 10, 2025
Overall rating

George Was great 5 star. He Explained things well. Will use The information he gave to get The mower repaired under warranty

Frank V,

Fuquay Varina, NC
Mower repair
July 10, 2025
Overall rating

Excellent prompt service. John is very knowledgeable and a great guy!

Gary W,

Coldwater, MI
Tractor repair
July 09, 2025
Overall rating

Dan did a great job on my tractor. The only problem I have is your rates are to high for labor.

Bob H,

Cheshire, CT
Very nice man!
July 09, 2025
Overall rating

He explained everything to me ~ I enjoyed his visit!

Shirley V,

Harrison Township, MI