Craftsman Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.9/5 (2,323 reviews)
Matthew Was GREAT!!
May 01, 2025
Overall rating

I SO APPRECIATE Matthew's Help With maintaining my tractor this year. He was a BIG help and I am Truly Grateful for him!! THANKS Matthew 😀👍‼️

Lynda Mary P, Hamilton, NJ

Stephen is great! Your phone service sucks!
April 30, 2025
Overall rating

The technition was great. I did have an appointment that no one showed up for and no one called me. The fact that you cannot talk to a human is absolutely horrible! The AI sucks and is not good customer service. Hire some humans!

Kristen W, Essex, MA

Service
April 30, 2025
Overall rating

Excellent, courteous and informative. Friendly, very knowledgeable. Arrived on time as indicated.

Paul K, Derry, NH

Professional
April 30, 2025
Overall rating

George has worked on my mower in the past, as well as recently. I have found him to very knowledgeable and professional kind and courteous. Thank you ,George.

Kimberly T, Fayetteville, NC

Lawn tractor
April 30, 2025
Overall rating

Tom was very thorough and cleaned up the worksite. Very friendly!

Karen D, Basehor, KS

beyond expectations
April 29, 2025
Overall rating

David may be the best tech to ever do repairs for us,he is friendly knows what he has to do and how to do it right, if I ever need work done on the riding mower again I will be sure to ask for him. simply the best..

Donald C, Warrington, PA

He gave me money's worth
April 29, 2025
Overall rating

Stephen was up front about the charges for repairing my riding mower. He explained what i needed to do to save money and repair the mower myself. He made me feel confident what to do and explained the potential costs and outcomes of his recommendations. I will do as he suggested and return to Sears if needed. He has earned my trust and i will continue to contact sears when i need help.

Alicia M, Springfield, OH

We received the normal excellent service!
April 29, 2025
Overall rating

Roy did an awesome job troubleshooting our riding mower and fixing a couple of issues. He's prompt and polite, and very effective.

Ruth H, Forest, VA

Riding Mower Repair
April 29, 2025
Overall rating

Lawrence was very professional and provided great service! I will definitely recommend him to anyone and everyone.

Jermale J, Lawrenceville, GA

Customer
April 28, 2025
Overall rating

He was very professional and nice . Mr. Timothy took time answering my questions and made sure my mower worked well before finishing the job. GREAT service!!

Kimberly, Collierville, TN

Average Rating: 4.9/5 (2323 reviews)
Chat