Carrier Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

1.4K


Average Rating

4.6/5

Service
August 03, 2024
Overall rating

Long time between call and appointment He seems not interested to check anything Did not even check the thermostat if needs cleaning from dust etc

Reda G,

Jersey City, NJ

Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1722719892192

Customer
July 16, 2024
Overall rating

The system seems to worst than it was before Technician came…not sure what work he performed…very dissatisfied with this service …..I have experience much better service in the past…

Willean P,

Orlando, FL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1721165428966

Lee
June 13, 2024
Overall rating

I think He checked everything but did not let it run long enough to see that it couldn't pull down to the thermostat setpoint when the temperature is hot outside

Lee M,

Bayville, NJ

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1718400681474

Mr
May 22, 2024
Overall rating

Hi, according to the technician, the system cannot be serviced because they couldn't find the serial number and model number so basically he just checked the pressure which I think there's still something going on since the air is not cold enough in my opinion!

Roque U,

Summerville, SC

Customer service response - Roque, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1716413468256

Repair of heat pump
February 11, 2024
Overall rating

Nothing got fixed. Still running on auxiliary heat. Nice guy. Said I probably had a Freon leak but couldn't repair or replace bad part. Service call was useless

Don A,

Royse City, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1707760475985

Worst customer service ever!
October 05, 2023
Overall rating

We were trying to have our HVAC repaired since May of 2023, wrong part sent originally kept getting rescheduled, 10 times!. Finally tech come out on 10/5/23 said he was here to repair air conditioner however again it was the wrong part. He said he was going to just "make it work for us". The whole time I was working with both the home warranty and Sears to get someone to say it was not repairable so the home warranty would allow a replacement. Long story short we got a new air conditioner in September.

Vickie M,

Louisburg, NC

Customer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.

Sears Home Services on 1696541715052

Furnace Check
September 25, 2023
Overall rating

Technician spent less than 20 minutes at my house. Was told that my ducts were dirty because my charcoal filter was black and that I had a rodent infestation from a dead insect in the corner of my HVAC system.

S,

Ft Washington, MD

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1695683154817

nice person but still not fixed
September 05, 2023
Overall rating

this is 3rd visit from your company and the AC is not fixed.

Nasser S,

Dallas, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694123038722

Air still not working !!! 100 degree weather
August 29, 2023
Overall rating

Cinch services is trash! I called customer service for assistance I was transferred four times and the last person hung up on me. My HVAC has been out since July. They have sent three people out and it's August 29th still do not have air. I live near Myrtle Beach where the heat index has been 105-110. I am not a happy camper. Customer service was not helpful and refused to assist us with a simple request.

Spencer M,

Conway, SC

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1693352834200

Not sure he knew what he was doing
August 24, 2023
Overall rating

Not satisfied

Darrell M,

Missouri City, TX

Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1692913273965