Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Angelo was excellent
Angelo was thorough and did an excellent job attending to the issue we were having with our AC unit.
Jenny P,
Tampa, FLAwesome technician
Been my tech for couple years. Methodical. Measured. Knows his stuff...
William P,
Winchester, VAAC evaluation and found no issues.
He was a nice man and understanding. Also Very courteous.
Deirdre M,
Prattville, ALDo Better, Sears
This is a review of Sears, not Jose, who gets five stars. Sears sends texts and emails with appointment and arrival times that contradict each other. The tracking map does not work. Both times it showed Jose commuting from Mexico with no actual map update. I received texts from 3 different phone numbers. It made me wonder who (or what) was actually contacting me and were they aware of the other communications? I received a text that the tech was on his way, he was there in under 30 minutes. A 30 minute or so warning is helpful because working people cannot always be home from 8-5. Another time I was texted that the tech was on his way and he did not arrive for 2.5 hours. Why can't I call Sears and talk to a human, especially when advised to do so by the tech. Why did it take 8 days to reschedule a tech to complete work on A/C during a heat event. DO BETTER
Jannie E,
Austin, TXTechnician was very good.
The wait was far too long, two weeks without air conditioning in Phoenix. The technician was very good. Courteous and knowledgeable. We would welcome him anytime.
Christine G,
Phoenix, AZFriendly and Efficient
Collin was excellent. Very prompt and friendly. He diagnosed the problem and quickly resolved it.
Chad M,
Mc Kinney, TXAC not cooling
Joshua came out and inspected the system and found it low on refrigerant. He also inspected the attic components and found that critters had eaten through the ductwork in a number of locations, which was allowing cold air to escape into the attic. He added refrigerant and advised for another service call to handle the duct work (as per our Choice Home Warranty guidelines). While late in the day, was pleasant to work with and communicated the issues clearly.
Randy S,
Waller, TXAC technician
Wilner was very professional and explained everything he was doing. I would recommend him anytime. Thank you so much Wilner.
Jennifer, L,
West Palm Bch, FLJaime review
Polite, knowledgeable. I told him what I had observed. That blower circulation fan for system worked then quit etc. He fixed by using spare blower speed.
Ronald B,
Deer Park, TXThank you Mark
Great communication, on time and courteous. Thank you again Mark
Carroll M,
Mobile, AL