301 Southcenter Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nina B
Customer service response - Hi Nina, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on May 26, 2025
Gary M
The person was able to fix the problem (slipping of the bandsaw blade). However it took awhile for finding that the belt was really loose and then tighten it. The cost was $224.48 and the bill I noticed after he had left said that the labor performed as Belt - replace. The belt was NOT replaced. The motor moved to tighten the belt only (with my help). I understand that there was a minimum charge of $129 for a "house call" but the total of $224.48 was really steep for just adjusting the tightness of the belt.
Marie G
Everything was great, but sometimes I don't hear the buzzer go off on the washer or dryer.
T R
The repair had to be rescheduled because he could not move microwave oven away from the wall cabinet to be able to work behind the microwave. I also found out that the fridge is not grounded and wiring has to be corrected to accomplish the work. So I had to call the electrician before the microwave repair person can come back to fix it.
John M
Customer service response - Thank you, John, for taking the time to leave us your rating. We hate to see that you did not have a better experience and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the issue at hand and synopsis to searsservice@searshc.com, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2020
Curtis L
Overpriced, $150 to diagnose, replaced a $10 part in 15 minutes of work, $400 total. I would have preferred they offered to sell me a new oven
Customer service response - Just Rating - 3 Stars Thank you, Dear Member, for taking the time to leave us your rating. We hate to see that you did not have a better experience and would like to hear more about it. If you would like, please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on December 14, 2021
Points69 F
rep was very helpful.... but i paid alot extra for faster shipping and still not here
Customer service response - Dear Member, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on December 14, 2022
Randy R
Was able to diagnose issue but not able to replace part. Left it up to me to get an OEM part from a 3rd party and install myself. I also had them do a preventative check on the washer and they did not do much other than take off the front panel and check for leaks. I asked the tech to check the filter and he did. I wouldn’t say it is worth the cost.
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 14, 2023
