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301 Southcenter Mall Reviews
Read reviews from customers who used our services at 301 Southcenter Mall
Total reviews
436
Average Rating
4.3/5
Dan M,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1760488415406
Tech that came out Monday the 22nd was excellent!! Charles was his name, posted a positive review but didn't have his name then. He was thorough and patiently answered all our questions, taught us correct use of our appliances.!! Polite, pleasant young man. Found things that needed fixing quickly and ordered parts. We had a different tech on Thursday...name Brandon, had a lot of work to do, but steadily carried on...in a small space...very gracious and pleasant young man.
Linda B,
Customer service response - Thank you for your 5-star review, Linda! We're happy to hear that Charles was thorough, patient, and provided excellent service during your visit.
Sears Home Services on 1758845057271
The service was a prepaid maintenance visit. The technician, Tyler was knowledgeable and very pleasant.
Susan O,
Customer service response - Thank you for your 5-star review, Susan! We're happy to hear that Tyler was knowledgeable and pleasant during your maintenance visit.
Sears Home Services on 1758245694981
Robin W,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1757906891034
Service by the technician was terrific. He was pleasant, professional, patient and answered all questions. He explained what he was doing. I would give him 5 stars. Your phone system, on the other hand sucks! It is not really a phone system, it's AI generated & can't deal with real world questions and situations. I spent several hours trying to access a human being, with little luck. When I did get one, & was shuttled from department to department. No one could find the 2 year Master Protection Plan I purchased 1.5 years ago. They had no Plans under my phone number. Don't know what they did with the phone number, but they sure has heck were able to copy down my credit card number & charge it! I would NEVER use Sears Home Services again. I paid $385 for nothing. Techs are great, tho.
LINDA P,
Customer service response - Thank you for your feedback, Linda. We're happy to hear that the technician provided excellent service, but we're sorry for the issues you faced with our phone system and Master Protection Plan. Please contact us directly so we can address these concerns.
Sears Home Services on 1757641860410
Dyan C,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1757654916576
Jerry C,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1757464950893
This was annual maintenance call
PS P,
Customer service response - Thank you for your 5-star review! We're happy to hear that your annual maintenance call went well.
Sears Home Services on 1757464215113
Very nice and polite!
Janet G,
Customer service response - Thank you for your 5-star review, Janet! We're happy to hear that our team was very nice and polite.
Sears Home Services on 1755460173859
Friendly and knowledgeable!
Pilar S,
Customer service response - Thank you for your 5-star review, Pilar! We're happy to hear that our team was friendly and knowledgeable.
Sears Home Services on 1755460461841
