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301 Southcenter Mall Reviews
Read reviews from customers who used our services at 301 Southcenter Mall
Total reviews
435
Average Rating
4.2/5
Service by the technician was terrific. He was pleasant, professional, patient and answered all questions. He explained what he was doing. I would give him 5 stars. Your phone system, on the other hand sucks! It is not really a phone system, it's AI generated & can't deal with real world questions and situations. I spent several hours trying to access a human being, with little luck. When I did get one, & was shuttled from department to department. No one could find the 2 year Master Protection Plan I purchased 1.5 years ago. They had no Plans under my phone number. Don't know what they did with the phone number, but they sure has heck were able to copy down my credit card number & charge it! I would NEVER use Sears Home Services again. I paid $385 for nothing. Techs are great, tho.
LINDA P,
Customer service response - Thank you for your feedback, Linda. We're happy to hear that the technician provided excellent service, but we're sorry for the issues you faced with our phone system and Master Protection Plan. Please contact us directly so we can address these concerns.
Sears Home Services on 1757641860410
Dyan C,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1757654916576
Jerry C,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1757464950893
This was annual maintenance call
PS P,
Customer service response - Thank you for your 5-star review! We're happy to hear that your annual maintenance call went well.
Sears Home Services on 1757464215113
Very nice and polite!
Janet G,
Customer service response - Thank you for your 5-star review, Janet! We're happy to hear that our team was very nice and polite.
Sears Home Services on 1755460173859
Friendly and knowledgeable!
Pilar S,
Customer service response - Thank you for your 5-star review, Pilar! We're happy to hear that our team was friendly and knowledgeable.
Sears Home Services on 1755460461841
I could tell the technician knew the details of the repair on my 35 year old Fridgedaire refrigerator. He gave me options for the repair and solved the issue.
Robin L,
Customer service response - Thank you for your 5-star review, Robin! We're happy to hear that our technician was knowledgeable about your Frigidaire refrigerator and provided you with repair options.
Sears Home Services on 1755460698257
s L,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1755215387769
Great job today. Your employee was professional, knowledgeable, clean, and efficient. Thanks again for all you do
rick W,
Customer service response - Thank you for your 5-star review, Rick! We're happy to hear that our employee was professional, knowledgeable, clean, and efficient.
Sears Home Services on 1754955121339
Jill D,
Customer service response - Hi, thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1754880071750
