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301 Southcenter Mall Reviews
Read reviews from customers who used our services at 301 Southcenter Mall
Total reviews
437
Average Rating
4.3/5
Very courteous.
Aretha S,
Customer service response - Thank you for your 4-star review, Aretha! We're glad to hear you found our service courteous.
Sears Home Services on 1735622979288
The tech was fine, though he arrived at 12 instead of 1 as scheduled. Also, I had a really bad experience with the automated system! Got caught up in a chat loop, and no option for an actual person to help me!
Vickie E,
Customer service response - Thank you for your feedback, Vickie! We're glad to hear the tech was fine, and we apologize for the inconvenience with the automated system.
Sears Home Services on 1732425857053
Julie N,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1730688537459
Debbie L,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1728192502305
Gil S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1724372382103
Second times a charm. Technician is knowledgeable & professional, we’ll see if the part lasts longer this time…
Wm H,
Customer service response - Thank you for giving us another chance to serve you; we're glad to hear our technician met your expectations. We also hope the new part exceeds its lifespan this time!
Sears Home Services on 1723083264705
Very unsatisfactory with the many times it took to repair my washer. The wrong part was sent the first time. The second time the repair guy didn’t show up and we were told that there was no appointment for that day and time. Appointments were rescheduled without our approval. Repair guy texted that he was on his way and the appointment was rescheduled without our approval. This was not a good experience.
Vergie B,
Customer service response - We sincerely apologize for the confusion and inconvenience you experienced with your washer repair. Thank you for sharing your feedback, and we are committed to improving our service.
Sears Home Services on 1717393516257
Bob was helpful, informative and communicated every step of the way.
Suzanne P,
Customer service response - Thanks for taking the time to leave a review! We're glad to hear that Bob provided helpful and informative service and kept you updated throughout the process. We appreciate your feedback!
Sears Home Services on 1706913513476
Had issue with 1st scheduled appointment and tech not showing up. Rescheduled and was told via automated phone call that tech would show up at 10:00am. Tech actually showed up at 8:30am. Tech was very nice and professional and fixed issue with refrigerator.
Tim G,
the service was right on. This service person was year last time for the dryer and he did a great job then as well...........thank you!
BelleJoyce1,
