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301 Southcenter Mall Reviews
Read reviews from customers who used our services at 301 Southcenter Mall
Total reviews
459
Average Rating
4.3/5
All visits were within agreed upon time window. Not sure what the value of initial visit from man with A&E insignia on his truck. But he seemed to start the process.Parts were ordered for our 30 year old dryer and once they arrived, a repairman quickly fixed the dryer door hinges. Total repair duration was several weeks but end result was good.
Harry G,
Jim W,
Customer service response - Thank you for taking the time to review Jim!
Sears Home Services on 1607947200000
Everything about the work and experience was excellent. The one big disappointment was the value in the price I paid. I have a claim in right now for an adjustment in the price.
Kristy S,
Everything was fantastic - the time between problem and their appointment was great - hardly any downtime without my washer. Dryer went out last week and I have to wait til next week to get it fixed. I just can't quite figure the difference in response time??? Other than that I am a happy camper
P. H,
The technician was fine. I wish, though that you would go back to a window that the technician would arrive, at least morning or afternoon, otherwise I'm stuck all day long
Catherine N,
My repair man Dallas was great but the AI to make an appointment was horrible. You cannot talk to a person concerning your appointment, it's the worst. My appointment had to be rescheduled twice. The first time may have been my error but the second time it was not. You to hire back people or have them when there is an issue. I you give Dallas 5 stars and AI 1 star.
Cheryl M,
Customer service response - We apologize for the frustration with our AI appointment system, Cheryl. Thank you for your feedback, and we're glad to hear Dallas provided great service.
Sears Home Services on 1783275001275
Ease of scheduling online. Lots of text messages communicating reminders about our appointment window of 8-12. Day of few updates and then after 12:15pm none. Repairman arrived at 3:15 unaware that he had been scheduled for morning. AI service for no show only offers cancel days appointment or reschedule. No personal contact. No way to leave a complaint. Do a better job with communication. Service and communication by repair person excellent. A truly caring individual.
Gerry C,
Customer service response - We apologize for the communication issues and scheduling confusion, Gerry. Thank you for your feedback, and we're glad to hear the repair person provided excellent service.
Sears Home Services on 1762130870644
Technician was kind. He used my white vinegar product which is inappropriate as I paid for a service. Our machine is still not washing well so I need to reach out to the service again unfortunately
Madeline Q,
Customer service response - We're glad to hear the technician was kind, Madeline. We apologize for the inconvenience and encourage you to contact us directly for further assistance with your machine.
Sears Home Services on 1758674189612
The replaced items were left behind for us to dispose of. The service rep stated that he did not take them.
Curtis V,
Customer service response - We apologize for the inconvenience, Curtis. We appreciate your feedback and will work on improving our service regarding disposal of replaced items.
Sears Home Services on 1751866676675
Nina B,
Customer service response - Hi Nina, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1748307887061
