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301 Southcenter Mall Reviews
Read reviews from customers who used our services at 301 Southcenter Mall
Total reviews
435
Average Rating
4.2/5
Everything was fantastic - the time between problem and their appointment was great - hardly any downtime without my washer. Dryer went out last week and I have to wait til next week to get it fixed. I just can't quite figure the difference in response time??? Other than that I am a happy camper
P. H,
The technician was fine. I wish, though that you would go back to a window that the technician would arrive, at least morning or afternoon, otherwise I'm stuck all day long
Catherine N,
Ease of scheduling online. Lots of text messages communicating reminders about our appointment window of 8-12. Day of few updates and then after 12:15pm none. Repairman arrived at 3:15 unaware that he had been scheduled for morning. AI service for no show only offers cancel days appointment or reschedule. No personal contact. No way to leave a complaint. Do a better job with communication. Service and communication by repair person excellent. A truly caring individual.
Gerry C,
Customer service response - We apologize for the communication issues and scheduling confusion, Gerry. Thank you for your feedback, and we're glad to hear the repair person provided excellent service.
Sears Home Services on 1762130870644
Technician was kind. He used my white vinegar product which is inappropriate as I paid for a service. Our machine is still not washing well so I need to reach out to the service again unfortunately
Madeline Q,
Customer service response - We're glad to hear the technician was kind, Madeline. We apologize for the inconvenience and encourage you to contact us directly for further assistance with your machine.
Sears Home Services on 1758674189612
The replaced items were left behind for us to dispose of. The service rep stated that he did not take them.
Curtis V,
Customer service response - We apologize for the inconvenience, Curtis. We appreciate your feedback and will work on improving our service regarding disposal of replaced items.
Sears Home Services on 1751866676675
Nina B,
Customer service response - Hi Nina, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1748307887061
The person was able to fix the problem (slipping of the bandsaw blade). However it took awhile for finding that the belt was really loose and then tighten it. The cost was $224.48 and the bill I noticed after he had left said that the labor performed as Belt - replace. The belt was NOT replaced. The motor moved to tighten the belt only (with my help). I understand that there was a minimum charge of $129 for a "house call" but the total of $224.48 was really steep for just adjusting the tightness of the belt.
Gary M,
Everything was great, but sometimes I don't hear the buzzer go off on the washer or dryer.
Marie G,
The repair had to be rescheduled because he could not move microwave oven away from the wall cabinet to be able to work behind the microwave. I also found out that the fridge is not grounded and wiring has to be corrected to accomplish the work. So I had to call the electrician before the microwave repair person can come back to fix it.
T R,
John M,
Customer service response - Thank you, John, for taking the time to leave us your rating. We hate to see that you did not have a better experience and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the issue at hand and synopsis to [email protected], we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
