301 Southcenter Mall Reviews

Absolutely the worst customer service I have ever dealt with, you cannot communicate with this company. I had to miss two days of work, they didn't show up when I scheduled a Saturday, they came out and replaced a few parts and my washing machine is still not fixed and the tech will not even answer the phone. Absolutely the worst customer service I have ever seen. This company does not even deserve the one star, I would give them a zero star rating, stay away from this company, you have been warned. I will call the company that I paid the warranty and tell them they should not pay the bill they are getting from this company (Sears Home Services "Transform A&E Factory SVC LLC") Also the tech doesn't even like the company and said he plans on leaving next month.

I hired the tech to fix the dishwasher. He said there was something wrong with the garbage disposal, which was just installed and working perfectly. He charged an extra $150 to do something with the perfectly working garbage disposal.

Brain came to service our dishwasher. Upon entering our home he said I needed to sign for authorization. When he took the paneling off of our dishwasher and went to remove the circuit panel, he broke 2 pieces off. When we asked if he just broke that he said "you'll get new ones when the component is replaced." He then went to contact our warranty company and said if they didn't answer in 7 minutes per the warranty regulations, he will just send in the paperwork and we can call the next day. Later that evening I got 4 emails with attachments of the authorization he wanted me to sign, apparently he made 2 claims that I denied the diagnostic, then 2 claims sent in that I approved the diagnostic. When I went to check my claim status through my warranty company in the morning, he submitted that it was closed with zero documentation. On the authorization emails Brain sent me with the approved diagnostic, he claimed my warranty max was $325 and his service fee was $105. Not sure if he is getting paid once or double by the warranty or by Sears but he is an atrocious service repair technician. I am attacheding a picture of the parts be broke off my dishwasher and I've informed my warranty company of everything.

William was RUDE! We explained was the issue was with our freezer door, his response was dismissive in our explanation and said thats how its supposed to be. As we curiously waited within the first 5 min, he looked at us and said very rudely, “do u need something??” So our presence annoyed him! In OUR house. He later explained what was wrong with our door, which is what we told him in the FIRST place! He was dismissive and RUDE from the get go.

HELP, I had to buy a part that ended up being obsolete, and I am still waiting for my refund minus the diagnostic fee. HELP Tim deKay

ZERO stars. Wasted my time and money and they won't issue a refund. I had Sears out to repair my refrigerator and paid a diagnostic fee of $153.04 (139+tax). Jordan and Dave (trainee) told me I had a bad evaporator fan and quoted me $961.44 to repair it. They didn't even pull out the fridge to look at the back. An evap fan is easy to replace, so I declined their repair and bought it myself for $103 and put it in. Except the fridge still didn't work. I had another company come out, who performed an actual diagnosis, determined the main board was bad and replaced it. That actually fixed the issue. I have called Sears 3 times since then trying to get a refund for the diagnostic fee. The first time the CSR, Nia, told me she successfully submitted the refund request which would go through in 14-15 business days. I never got the refund. I called back and was told by Peter, "I'm being honest with you. There is no refund that has been requested for you." I asked to speak with a supervisor. I was told one would call me back within an hour. I never got a call back. I have called a third time. I asked for a supervisor. I was told one would call me back immediately. I know this is going to shock you: I'm still waiting.

I wish I could give a 0 because 1 is too much. Two apt now no one shows up and I waited all day 7 hours ea

My experience with Sears Home Services was atrocious!!! I was without a refig for a month because of their either canceling the repair, rescheduling the repair, or radio silence about the scheduling ... while I took time from work waiting for a window of time and no one showed up. I was stuck in robot Customer Service and robot Chat session circular Hell. The replacement parts were delivered by UPS to my house weeks ago. I would receive scheduling notices by email and texts which resulted in technician no shows. Finally after weeks, I was able to get Escalation people who made my repair possible. The repair technician was professional and knowledgeable. He rated a 9 Star and not a 10 because he's not allowed to take away the old parts. Overall Sears Home Services earns a 1 Star even though they automatically get my money each month on time without fail.