301 Southcenter Mall Reviews

Terrible experience, would rate zero stars but don't think it is an option. I could write a novel but will try to summarize. Had issue with dryer. Took 4 weeks for a technician to come out. Technician misdiagnosed, $150 down the drain. A week or two later another technician. Part had to be ordered at almost $300. Part didn't arrive when quoted delaying service longer. The next appointment Technician failed to show up despite email and phone confirmations. Soonest next appointment I could be given due to sears error was a week out. Again technician fails to show, another system glitch (unlikely but okay). They try to reschedule yet another week out. I demand sooner, which was 3 days out. The day before I get an email stating my appointment was canceled. I call.... They tell me the soonest they can come is another week out. After moving through customer service agents and supervisors with little care for making a customer right, I asked a refund on my consultation and asked that they come pick up part, and credit me back from part as I was going to use someone else. Then somehow they were able to get me an appointment next day. Only took 8+ weeks, being screwed over 3-4 timesand numerous painful hours on the phone with customer service agents. Used sears for all appliance repairs in past, but they will no longer receive my business. Complete disbelief around how horrible the experience was.

I would give Sears Appliance Repair a negative rating, less than 1 if there was an option like that. My appointment was yesterday, Tuesday March 5th between 1pm and 5pm. I get a text message saying the tech is on his way at 1:28pm. Never showed up. No courtesy call. Wasted my day. Out of curiosity I called today to find out what happened. The person on the phone said I wasn't available when the tech arrived at my house around 4pm. I asked for her Supervisor and her Supervisor said that the tech tried to contact me after the appointment window (1pm - 5pm) around 5:30pm. It was laughable how everyone of them failed to make this right but instead they tried to blame me for their tech no show no call. I told the supervisor that I have a security camera on my house that shows no one pulling coming to my door or pull a car on my drive way that day. Then he apologizes and says he will take measure with the tech and wanted me to reschedule again. Unbelievable!! Never Ever will I do any type of business with a company or product that is associated with SEARS!! I purchased my Refrigerator, Stove, Washer and Dryer from Sears several years ago. Although these products have not failed me their service sucked from the beginning. RIP SEARS!!

ZERO stars. I cannot stress this enough. I have had these guys come out 5 times for the same dishwasher over a 2 month period and still dealing with the same problem. excuses, excuses. Best part is that the service technicians and appointment schedulers always pitch me on further services.

Unfortunately - we had a dryer issue and we had Sears proactively do preventive maintenance on our washer at the same time which was working great. After the check, that evening we used it and a filter was reinstalled incorrectly during the check and flooded our laundry room. When I called to let them know what happened and asked for my money back on the 'preventive check' because of the mess and errors that flooded our laundry room that kept me on hold for over 40 min and said there was nothing they could do and there was no proof this happened even thought I had texts with the technician apologizing. It's been a long time since I have experienced bad service like this. They were rude. We ended up calling back because the dryer fix had issues as well and the new tech verified their poor customer service and that the process they told me to go through was not something he had ever heard of and they told me this to get me off the phone. NO one has followed up or called back. I was lied too. They have lost my business for good - all over $60 and treating me like I didn't matter to them. Very disappointed. Stay away. We will go elsewhere next time. Error after error and no concern for the customer.

They ordered and installed the wrong part. The tech said he was ordering the correct part and it should arrive within a week. It’s been 2 weeks so I called to check on it. The tech NEVER ORDERED THE PART. Sat on hold for over 20 minutes trying to get resolution and never got connected with someone who could order it. RIDICULOUS!!!!!!!

No service

Beginning June 2, 2020, Sears has made 3 appointments for technicians to come to my home for refrigerator repairs. 1st one did nothing except take a photo of the model number on my refrigerator & said "I'll send another technician." Another technician came the next day. He did not address the problem (need for new gaskets) but did clean under the fridge. But he raised the fridge front while working on it & did not lower it again before he left. SO the doors & freezer drawer closed when we tried to get items out. He was supposed to order them that day. NEVER DONE! On 6/22 another technician came. I asked what he was going to do but "he had no assigned task." I did manage to have him lower the fridge. So on 6/27 a 3rd technician was to come BUT HE NEVER SHOWED UP & DIDN'T CALL. How does the company doing business as Sears even stay in business. The 2 technicians that showed up on 6/5 and 6/22 did not appear to have any training for this work.

They keep selling a year plan and I only want my refridge for water to dispense. The plan will cost me more than 20 times more the cost of fixing the refridge which I probably will never use. I waited four hours for the repairman to come and never arrive. I called the dispatcher (had to play to guess which number to choose). The repairman called and told me that he is 5 minutes away and told me that if I don't add another $30.00 to the phone agreed price of $169.00 then he will not come. I don't think these really is the good old Sears that we are accustomed to dealing with. It seems that when Sears have gone bankrupt they sold their brand name to the highest bidder and we're not dealing with the actual Sears anymore but just the name. What does Sears got to loose by this time.

They don't have a repair department. 45 mins on phone with customer service; another 10 or so in chat on website; drove to Sears; no repair department at that location. Wow.

We asked for a dryer repair. We were given an estimate of $376.88 for replacing a part of value $12.42. We asked them what the options were and who can we talk to. This seems an outrageous amount of money for replacing a small part. Tech had no idea how to escalate or how to explain the total for repairing a part of that value for the total money. We can understand the trip fee but not trip fee were discussed beforehand and/or what is the cost to do diagnostics vs repair. Sear's labor cost shows $330.20 for less than a 30 min job for which tech never left the building. We tried to contact Sears via Facebook to try to resolve it with them and never got a response. Trying to call them to resolve didn't help much either. If you want to use Sears service for repair, please ensure to get all these details of trip fee vs diagnostics vs actual fee.