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301 Southcenter Mall Reviews
Read reviews from customers who used our services at 301 Southcenter Mall
Total reviews
435
Average Rating
4.2/5
Brandon checked the wash machine thoroughly, had good suggestion why the leak occured but mainly the washer is usable. Brandon has worked on our Washer in the past and he knows it well.
B J,
Customer service response - Thank you for your 5-star review! We're happy to hear that our service was fast, knowledgeable, and exact.
Sears Home Services on 1761699605685
Tyler was prompt, professional, and efficient.
Becky,
Customer service response - Thank you for your 5-star review, Becky! We're happy to hear that Tyler was prompt, professional, and efficient.
Sears Home Services on 1761267320673
Very friendly competent and helpful technician. Was able to and took the time to explain the mechanics of our DW
Robert L,
Customer service response - Thank you for your 5-star review, Robert! We're happy to hear that our technician was friendly, competent, and took the time to explain the mechanics of your dishwasher.
Sears Home Services on 1760924889337
Kimberly J,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1760655874691
Neel was very helpful in diagnosing the issues with our microwave. Unfortunately, the parts to repair the appliance were too expensive for us to move forward with, but I really appreciated that Neel took the time to explain the testing he was doing, the parts that would be needed if we wanted to pursue the repair, and the total cost. He was very professional and thorough (he also complimented my dog's manners, which I will always appreciate lol).
Lindsey H,
Customer service response - Thank you for your 5-star review, Lindsey! We're happy to hear that Neel was helpful, professional, and thorough in diagnosing your microwave issues.
Sears Home Services on 1760655716768
Dan M,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1760488415406
Tech that came out Monday the 22nd was excellent!! Charles was his name, posted a positive review but didn't have his name then. He was thorough and patiently answered all our questions, taught us correct use of our appliances.!! Polite, pleasant young man. Found things that needed fixing quickly and ordered parts. We had a different tech on Thursday...name Brandon, had a lot of work to do, but steadily carried on...in a small space...very gracious and pleasant young man.
Linda B,
Customer service response - Thank you for your 5-star review, Linda! We're happy to hear that Charles was thorough, patient, and provided excellent service during your visit.
Sears Home Services on 1758845057271
The service was a prepaid maintenance visit. The technician, Tyler was knowledgeable and very pleasant.
Susan O,
Customer service response - Thank you for your 5-star review, Susan! We're happy to hear that Tyler was knowledgeable and pleasant during your maintenance visit.
Sears Home Services on 1758245694981
Robin W,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1757906891034
Service by the technician was terrific. He was pleasant, professional, patient and answered all questions. He explained what he was doing. I would give him 5 stars. Your phone system, on the other hand sucks! It is not really a phone system, it's AI generated & can't deal with real world questions and situations. I spent several hours trying to access a human being, with little luck. When I did get one, & was shuttled from department to department. No one could find the 2 year Master Protection Plan I purchased 1.5 years ago. They had no Plans under my phone number. Don't know what they did with the phone number, but they sure has heck were able to copy down my credit card number & charge it! I would NEVER use Sears Home Services again. I paid $385 for nothing. Techs are great, tho.
LINDA P,
Customer service response - Thank you for your feedback, Linda. We're happy to hear that the technician provided excellent service, but we're sorry for the issues you faced with our phone system and Master Protection Plan. Please contact us directly so we can address these concerns.
Sears Home Services on 1757641860410
