Appointment Lookup
802-552-4364
301 Southcenter Mall Reviews
Read reviews from customers who used our services at 301 Southcenter Mall
Total reviews
435
Average Rating
4.2/5
Andre V,
Customer service response - Hi Andre! Thank you so much for taking the time to rate Sears. We are happy to see you had an overall positive experience. If there is anything we can do in the future to better your experience for next time, please do not hesitate to let us know. We strive for 5 stars! We appreciate your business, and hope you have a great rest of your day, Andre!
Sears Home Services on 1513252800000
Repair people were great. Had to make an appointment twice first time "computer glitch" erased my appointment. I had to wait another two weeks and clear another day. Grrr
Kristina K,
Customer service response - Hi Kristina, Thank you so much for taking the time to share your rating with us. We are happy to hear you had a positive experience with us! We do apologize for the long delay in scheduling an appointment, but we want to thank you for your patience with us throughout the whole process. We value you as a loyal customer, and look forward to servicing you again in the future for all your service needs. Thank you for choosing Sears and have a wonderful rest of your day!
Sears Home Services on 1513252800000
Clarine D,
Customer service response - Hi Clarine, Thank you for taking the time to share your rating with us! We are happy to see it was a positive one. If there is anything we can do in the future to better your experience for next time, please do not hesitate to let us know. We strive for 5 stars and to provide our customers with the best service possible. Thank you for choosing Sears and have a wonderful rest of your day!
Sears Home Services on 1513252800000
The technician arrived on time, checked out and figured out the fix, and even though he did not have the part in his truck, he quickly went to the parts store and got what he needed,and he installed and tested fine Thank you
Randy K,
Customer service response - Hi there! We are so delighted to hear you have had great experience with our tech! It is great to see how he went beyond expectations during the visit to get you the part. We appreciate your input and we look forward to serve you again in the future! ^OC
Sears Home Services on 1513252800000
Shawn J,
Customer service response - Thank you for your 5 star rating! We thank you for your business, and look forward to assisting you in the future.
Sears Home Services on 1544788800000
The guys showed up on time and did a nice job inspecting the wash machine for defects. However, the final notes were not sufficient, so I called and asked your Customer Care team to follow up with the service guys to gather more details about the ends result: the overall condition of the wash machine. That was 3 days ago. I have not heard from anybody since. Even though the fill level sensor tested fine at the time of the service call, I found out that the fill sensor failed on the tenant, which caused it to overflow. I will need to replace that part.
Steve,
Service was great, but communication was poor. No mention of wait time was said (a month), nor did anyone get back to me about status until I started calling.
Joanne H,
All visits were within agreed upon time window. Not sure what the value of initial visit from man with A&E insignia on his truck. But he seemed to start the process.Parts were ordered for our 30 year old dryer and once they arrived, a repairman quickly fixed the dryer door hinges. Total repair duration was several weeks but end result was good.
Harry G,
Jim W,
Customer service response - Thank you for taking the time to review Jim!
Sears Home Services on 1607947200000
Everything about the work and experience was excellent. The one big disappointment was the value in the price I paid. I have a claim in right now for an adjustment in the price.
Kristy S,
