301 Southcenter Mall Reviews

Gave the tech the dishwasher code when scheduling. When the tech arrived he said that the code says it needs a control panel part of which has been discontinued. If he knew what the code needed and that the part had been discontinued, why would he show up to charge me over $150 to tell me that he cannot get the part. Not good business and will NEVER buy or use Sears service again. A phone call would have been good business.

I am writing to file a formal complaint regarding a recent diagnostic service for my refrigerator. The technician's conduct was highly unprofessional. After a mere five-minute inspection, he informed my wife that the compressor had failed and provided a verbal estimate of approximately $3,000 for the repair, recommending we purchase a new unit instead. This assessment proved to be completely inaccurate. The official service receipt emailed to me did not list a compressor as a required part, but rather other, lower-cost components. This discrepancy shows that the exorbitant $3,000 quote was not based on a genuine diagnosis and seems designed to discourage repair in favor of a new purchase. I find it unjust that I was charged a $156 diagnostic fee for this misleading and rushed service. The lack of phone support has only added to this frustrating experience.

Technician didn’t want to pull my refrigerator all the way out to do a full diagnostics test. Told me it was probably the compressor that went bad and it would cost about $2,600 to repair. Suggested I just purchase a new refrigerator. I looked at the cost of a new compressor for my model # on Sears parts website and it was approx. $600 (not $2,600 like I was quoted.) Paid $156.00 for the diagnostics (which didn’t happen.). Plus good luck talking to a live person on their phone. All so-called techs are AI with the exception of the in-home repair service techs. Not happy with Sears right now!

Technician did wrong diagnostic. The fridge section had not worked even after tech did something. Tech charged for services. And never responded to my complaint afterwards to come back and repair it.

He didn’t even open up the dryer to diagnostic it. Just gave me estimates of what he thought. A what the parts would cost. I told the app basically the same thing. Kinda felt like it was a scam, for him to even come

Technician came out June 26 said parts that were ordered was not the correct part to fix issue even with supplied error code reordered part for 7/10 had someone waiting all day get a message at 323 pm stated service will be rescheduled for 7/17 not once ever getting a call could not get ahold of a person or call back from text message. Arrived home after being out of town for a week installed the part still having same issue along with same codes technician came out 7/17 would not even touch machine stated warranty has been voided even though I couldn’t get anyone to return a call. Even with no warranty I don’t under stand why I can’t have any one repair machine even though the part supposedly is bad did not fix issue what about warranty on other parts that is actually bad causing issue.

Service was supposed to happen on Monday. Technician changed service date to Thursday without coordinating.

Absolutely the worst customer service I have ever dealt with, you cannot communicate with this company. I had to miss two days of work, they didn't show up when I scheduled a Saturday, they came out and replaced a few parts and my washing machine is still not fixed and the tech will not even answer the phone. Absolutely the worst customer service I have ever seen. This company does not even deserve the one star, I would give them a zero star rating, stay away from this company, you have been warned. I will call the company that I paid the warranty and tell them they should not pay the bill they are getting from this company (Sears Home Services "Transform A&E Factory SVC LLC") Also the tech doesn't even like the company and said he plans on leaving next month.

I hired the tech to fix the dishwasher. He said there was something wrong with the garbage disposal, which was just installed and working perfectly. He charged an extra $150 to do something with the perfectly working garbage disposal.