301 Southcenter Mall Reviews

Brain came to service our dishwasher. Upon entering our home he said I needed to sign for authorization. When he took the paneling off of our dishwasher and went to remove the circuit panel, he broke 2 pieces off. When we asked if he just broke that he said "you'll get new ones when the component is replaced." He then went to contact our warranty company and said if they didn't answer in 7 minutes per the warranty regulations, he will just send in the paperwork and we can call the next day. Later that evening I got 4 emails with attachments of the authorization he wanted me to sign, apparently he made 2 claims that I denied the diagnostic, then 2 claims sent in that I approved the diagnostic. When I went to check my claim status through my warranty company in the morning, he submitted that it was closed with zero documentation. On the authorization emails Brain sent me with the approved diagnostic, he claimed my warranty max was $325 and his service fee was $105. Not sure if he is getting paid once or double by the warranty or by Sears but he is an atrocious service repair technician. I am attacheding a picture of the parts be broke off my dishwasher and I've informed my warranty company of everything.

William was RUDE! We explained was the issue was with our freezer door, his response was dismissive in our explanation and said thats how its supposed to be. As we curiously waited within the first 5 min, he looked at us and said very rudely, “do u need something??” So our presence annoyed him! In OUR house. He later explained what was wrong with our door, which is what we told him in the FIRST place! He was dismissive and RUDE from the get go.

HELP, I had to buy a part that ended up being obsolete, and I am still waiting for my refund minus the diagnostic fee. HELP Tim deKay

ZERO stars. Wasted my time and money and they won't issue a refund. I had Sears out to repair my refrigerator and paid a diagnostic fee of $153.04 (139+tax). Jordan and Dave (trainee) told me I had a bad evaporator fan and quoted me $961.44 to repair it. They didn't even pull out the fridge to look at the back. An evap fan is easy to replace, so I declined their repair and bought it myself for $103 and put it in. Except the fridge still didn't work. I had another company come out, who performed an actual diagnosis, determined the main board was bad and replaced it. That actually fixed the issue. I have called Sears 3 times since then trying to get a refund for the diagnostic fee. The first time the CSR, Nia, told me she successfully submitted the refund request which would go through in 14-15 business days. I never got the refund. I called back and was told by Peter, "I'm being honest with you. There is no refund that has been requested for you." I asked to speak with a supervisor. I was told one would call me back within an hour. I never got a call back. I have called a third time. I asked for a supervisor. I was told one would call me back immediately. I know this is going to shock you: I'm still waiting.

I wish I could give a 0 because 1 is too much. Two apt now no one shows up and I waited all day 7 hours ea

My experience with Sears Home Services was atrocious!!! I was without a refig for a month because of their either canceling the repair, rescheduling the repair, or radio silence about the scheduling ... while I took time from work waiting for a window of time and no one showed up. I was stuck in robot Customer Service and robot Chat session circular Hell. The replacement parts were delivered by UPS to my house weeks ago. I would receive scheduling notices by email and texts which resulted in technician no shows. Finally after weeks, I was able to get Escalation people who made my repair possible. The repair technician was professional and knowledgeable. He rated a 9 Star and not a 10 because he's not allowed to take away the old parts. Overall Sears Home Services earns a 1 Star even though they automatically get my money each month on time without fail.

It took 6 rescheduled appointments to get a repairman to complete the job. When he arrived he did not know what to do even when I showed him what was done previously. He left parts that were ordered. Not good support from his company. But I could see he did everything he could see to do. 7th appointments did not happen. No service. 8th appointment he fixed the fridge. Do not use sears

Zero stars!! Absolute fail! I received a scratched door and the replacement door came dented. So the Technician, ordered a new door and rescheduled the appointment. When he came back to install the new door, he not only left parts off, but left both doors in my garage and said they don’t pay me to take the doors with me. So when he left, I Noticed that When I opened the Refrigerator door, it never stopped. It slammed up against my cabinets. The technician had left some parts off At the top and at the bottom of the refrigerator door causing the door to open completely. not only that but the door does not line up so at the bottom, I can feel air coming out. It makes absolutely no sense. This was an absolute fail. I’ve tried to contact them, but I was given no card no information from the technician and nobody has responded to my text messages and they never gave me any information because this was done through The home builder. This was only one month a brand new home. I’m so over this and buying a fridge from Costco!

I had a terrible experience with this technician, he neve showed up, he kept on rescheduling for 3 weeks on a row ans still didn't show up to the third appointment and the worse that he didn't even call me to let me know instead he contacted sears the service was completed, how unprofessional, I am so upset.