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301 Southcenter Mall Reviews
Read reviews from customers who used our services at 301 Southcenter Mall
Total reviews
437
Average Rating
4.3/5
It took 6 rescheduled appointments to get a repairman to complete the job. When he arrived he did not know what to do even when I showed him what was done previously. He left parts that were ordered. Not good support from his company. But I could see he did everything he could see to do. 7th appointments did not happen. No service. 8th appointment he fixed the fridge. Do not use sears
Kristi O,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1729743830069
Zero stars!! Absolute fail! I received a scratched door and the replacement door came dented. So the Technician, ordered a new door and rescheduled the appointment. When he came back to install the new door, he not only left parts off, but left both doors in my garage and said they don’t pay me to take the doors with me. So when he left, I Noticed that When I opened the Refrigerator door, it never stopped. It slammed up against my cabinets. The technician had left some parts off At the top and at the bottom of the refrigerator door causing the door to open completely. not only that but the door does not line up so at the bottom, I can feel air coming out. It makes absolutely no sense. This was an absolute fail. I’ve tried to contact them, but I was given no card no information from the technician and nobody has responded to my text messages and they never gave me any information because this was done through The home builder. This was only one month a brand new home. I’m so over this and buying a fridge from Costco!
Catharina C,
Customer service response - We apologize for the trouble you've faced, Catharina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729433181313
I had a terrible experience with this technician, he neve showed up, he kept on rescheduling for 3 weeks on a row ans still didn't show up to the third appointment and the worse that he didn't even call me to let me know instead he contacted sears the service was completed, how unprofessional, I am so upset.
mary R,
Customer service response - We're really sorry to hear about your experience, mary. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726454310294
Chris M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1724988130104
The Tech did his job but the service is not complete. I have not recieved the parts that I paid for. I have not recieved the help I need to track them. Who do I call, talk to to resolve this.
Frank T,
Customer service response - We apologize for the trouble you've faced, Frank. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722906959768
The worst technician ever. I need to speak to the supervisor now.
Astabrak S,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1719283210587
The technician did not show up, did not email me, text me or contact me in any way. I will need to reschedule. Meanwhile, i cannot do my laundry (I need washing machine repaired). I’m not happy.
Arlene F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719141337094
No work has done
Alfredo A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716177994020
WORST SERVICE EVER. Had a technician come out to repair our ice maker on 4/9. Said they needed to order the ice maker and would be out in a week and a half. Had to pay for everything up front and now I can't get anyone to come back out a month later to finish the repair. Spent WAY too much time on the phone with customer service trying to get someone out. Avoid Sears for any repair. All they seem interested in, is trying to sale me a warranty. That's a HARD NO.
kelli N,
Customer service response - Thank you, kelli, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1715306622725
The absolute worst customer service literally no way to talk to a person scheduled my appointment numerous times the first one 2 AM is when they scheduled it the next one the guy just showed up unannounced. The third one was after the parts were ordered. No one showed up for the repair I took the whole day off for this he says it’s two circuit boards they add up to $290. He says it’ll be $1100. Absolutely do not recommend these people their automated phone system is absolutely the worst if there’s a problem, there’s nothing you can do Mike Stevens 5/2/24 Sears responded back, asking me to explain this by going to Facebook and explaining it I don’t have a Facebook account in here in lies the problem Maybe seers should post a phone number where a human will answer it and I can call them and explain this ridiculous service they provided I would be more than happy to give them a good review when this problem is resolved I just don’t have any hope for that
Me N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1714702825122
