301 Southcenter Mall Reviews

Our dishwasher failed last July 2020. A tech came out and isolated the problem. He ordered the part and charged us for it. After many phone calls we were told the part was no longer available so we canceled the order. Our money was refunded in October after several more calls. Now the part shows up in January 2021 and the store doesn’t accept the part. More phone calls and still trying to get instructions about returning the part. Be prepared to spend a lot of time on the phone.

Parts cost more than buying a new machine. Nothing is stocked locally anymore, adding on a shipping charge as well.

The business is closed for good.

Unfortunately yes. They charged me $690+, sold me a Home Service Warranty at $50/mo, then FAILED miserably to repair the item. It wasn't working when they left and still is not cooling. They replaced a compressor and other parts. The tech made excuses saying it would take a few hours to cool and might start leaking in a couple weeks (which he said is normal). Just BS for a bad job. Now, they are coming back out to fix their bad workmanship and tried to sell me another $50 for stovetop cleaning (just to cover their expense), then they had the gall, to say there would be a $169 service fee. WORST SERvICE EVER. Can't talk to a human. All they have are BOTS running the software, for support. Cannot recommend. IMPOSSIBLE to reach a human.

Their phone tree is a joke. Hangs up on you routes you all over can not get a person I have their warranty but never again. Spent over an hour trying to get through because I have an outstanding order

Did not repair my LG refrigerator ice maker after 5 attemptsReplaced the ice maker three times and made five trips and never fixed the ice maker and now I do not get routed to the correct department when I call.

I had them come to check my fridge because the ice maker wasn't working and the tech came in a fiddled with it but said "the thing isn't cycling" and said "there's no water coming in" which I could've told him. He said all they can do is order a new ice-maker for $500.00 or sign up for the yearly maintenance warranty but I chose to pay the $99.00 diagnostic only. After he left, I opened the unit and pulled it out just like I watched him do it and there was a piece of frozen ice clogging the intake and all he had to do is let the icemaker defrost...I let it sit on the counter for a few hours and put it back in. This was in April. It is now October. I waited just to see how long it would continue, but the ice-maker is working just as well as when it was new. I wouldn't say Sears is bad, but it'll be a while before I say anything else. I saved $500.00 or the cost of a new ice-maker by calling Sears because the guy inadvertently showed me how to open and remove the unit so I could do it myself. Other than that, they did nothing. It seems to be some scam to sell their monthly warranty. I wouldn't call them again. I did call customer service and they said they may be able to do something about the diagnostic fee since nothing was diagnosed and I fixed it myself, but later they said that since I signed to pay, the agreement was done...like what other choice do I have?

My problem was not solved, and I had to pay to have someone tell me to change my filter. I was assured that would solve the problem of my icemaker, not working, and my water not flowing through my dispenser it did not. I lost a whole day, waiting for a service that didn’t fix My refrigerator.