301 Southcenter Mall Reviews

I had them come to check my fridge because the ice maker wasn't working and the tech came in a fiddled with it but said "the thing isn't cycling" and said "there's no water coming in" which I could've told him. He said all they can do is order a new ice-maker for $500.00 or sign up for the yearly maintenance warranty but I chose to pay the $99.00 diagnostic only. After he left, I opened the unit and pulled it out just like I watched him do it and there was a piece of frozen ice clogging the intake and all he had to do is let the icemaker defrost...I let it sit on the counter for a few hours and put it back in. This was in April. It is now October. I waited just to see how long it would continue, but the ice-maker is working just as well as when it was new. I wouldn't say Sears is bad, but it'll be a while before I say anything else. I saved $500.00 or the cost of a new ice-maker by calling Sears because the guy inadvertently showed me how to open and remove the unit so I could do it myself. Other than that, they did nothing. It seems to be some scam to sell their monthly warranty. I wouldn't call them again. I did call customer service and they said they may be able to do something about the diagnostic fee since nothing was diagnosed and I fixed it myself, but later they said that since I signed to pay, the agreement was done...like what other choice do I have?

My problem was not solved, and I had to pay to have someone tell me to change my filter. I was assured that would solve the problem of my icemaker, not working, and my water not flowing through my dispenser it did not. I lost a whole day, waiting for a service that didn’t fix My refrigerator.