5401 6th Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tech did a great job.
Ritesh was knowledgeable and provided good service for our repair. The experience using AI communication on parts and scheduling was very frustrating. It showed that parts had not shipped that I already had, resulting in rescheduling the repair. It was very difficult to communicate about the parts.
Linda S, Tacoma, WA
Replacement of drain pump.
Brian was great both times that he came to diagnose and then repair our washer. Once he had the part, it was working within the hour. Technician...awesome. Overall service from Sears Home Services...not awesome. Twice for these repairs I took a wasted time off from work. For the diagnosis they changed the date I had scheduled with LG Customer Care and failed to inform me of the change until the morning that I had already taken off. Second time I was on the schedule for repairs and day the technician (different one) was shown an hour and a half north of where I live. Steadily the appointment moved hour by hour until it was outside the 8 AM to 5 PM window. At 5:03 PM, I received a text telling me that my appointment was moved to the next day...without anyone ever contacting me about the technician not making it on the scheduled day nor whether I could even take the next day off. Sears Home Services "service" gets a big 0 out of 5 stars.
Marty W, Gig Harbor, WA
Resident and spouse
Professional-quickly able to diagnose problem and resolve it- great job
Daniel R, University Pl, WA
Microwave repair
Curtis did a great job repairing the microwave quickly and efficiently. He had all the tools and parts he needed to get the job done and one trip.
Terry B, Gig Harbor, WA
Awesome
The best service I've experienced in years. Very thorough, informative and personable.
Wanda S, Tacoma, WA
Dishwashers repair
Bill was excellent. Personable and efficient. He helped me greatly in understand my dishwasher cycles!
Terry S, Gig Harbor, WA
Refrigerator service
He was very thorough and very knowledgeable about what he was doing.
Bruce F, Olalla, WA
Fixed new shocks in washer
He did a wonderful job. Was on time, clean, explained the problem. Highly recommend!!!! :)
Joyce C, Olalla, WA
Great and professional
Old school wonderful. Knows what needs to be done and gets it handled.
Kerri O, Tacoma, WA
Great Service!
Neel understood we wanted the washer fixed asap and he did what he could to make that happen. I appreciate his efforts and care in servicing our appliances!
Emily T, Tacoma, WA
