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701 5th Ave Reviews
Read reviews from customers who used our services at 701 5th Ave
Total reviews
201
Average Rating
4.7/5
Professional, friendly service
Charles was knowledgeable and friendly. He was efficient and quickly installed my new dryer part. Job well done!
Carolyn S,
Seattle, WABrandon
He was so kind and quick! He explained everything to me in words I could understand and cleaned up after he was done. He is awesome! Thank you!
Karen S,
Seattle, WAExcellent service
The needed replacement part is not available, but the tech told me everything I needed to know about replacing the oven—or not.
Richard J,
Seattle, WAService
Robert was efficient in figuring out what was wrong and clear when telling me.
David S,
Seattle, WADishwasher repair
David was efficient and professional and completed the necessary work
Larraine K,
Seattle, WAGreatest Ever
Bob was really helpful in explaining to me what the issue was with my washer in literally 3 seconds. He was impressive because he told me that he consulted in a co-worker about the issue with my refrigerator. I can't tell you how amazing and knowledgeable Bob was and on top of that a really nice guy. Thank you Bob!
Anita A,
Seattle, WAGreat technician, terrible other customer service
Brandon was great. The experience of being asked by the automated system to give info so he could have the parts he needed, and then him not having that info or being supplied with the parts he needed was not. I won't use this service again, but would be happy to write a positive review for Brandon.
Robin E,
Seattle, WASmooth and Professional Service
Neel kept us informed as to his arrival time and arrived in a timely manner. He was very professional and got to work right away. He also noticed our dryer was leaning a bit and helped to adjust the legs which we appreciated very much. All together a great experience.
Betty P,
Seattle, WADishwasher repair
My experience with Robert was excellent, very knowledgeable, friendly and was able to repair my dishwasher promptly I was very frustrated with your scheduling system however. I had a range of 8 am to 12 noon. No one showed up, no one contacted me. I tried to contact Sears and got a chat bot on line and by phone. Super frustrating. It was just fortunate that I was at home at 2 pm when Robert showed up! (Not his fault at all, clearly your scheduling algorithm is horrible.) Robert gets 5 starts, your system gets zero.
Steve P,
Seattle, WAProfessional, friendly and extremely competent
My washing machine would not drain and I could not open the the door. Bob immediately knew what was causing the problem but to resolve it, required him taking the front top and back of the machine off so that he could get to the parts that were causing the problem. I was very impressed with his knowledge of the machine and what it would take to get the job done quickly. I had gone to the Sears website just this morning and set up the appointment for this afternoon. About 10 o'clock this morning. I received a phone call from Bob who said he would be able to come early and he arrived at about 11 AM and was gone by 12:30. Pretty amazing and very impressive
Terrill H,
Seattle, WA