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701 5th Ave Reviews
Read reviews from customers who used our services at 701 5th Ave
Total reviews
205
Average Rating
4.7/5
Great technician, terrible other customer service
Brandon was great. The experience of being asked by the automated system to give info so he could have the parts he needed, and then him not having that info or being supplied with the parts he needed was not. I won't use this service again, but would be happy to write a positive review for Brandon.
Robin E,
Seattle, WASmooth and Professional Service
Neel kept us informed as to his arrival time and arrived in a timely manner. He was very professional and got to work right away. He also noticed our dryer was leaning a bit and helped to adjust the legs which we appreciated very much. All together a great experience.
Betty P,
Seattle, WADishwasher repair
My experience with Robert was excellent, very knowledgeable, friendly and was able to repair my dishwasher promptly I was very frustrated with your scheduling system however. I had a range of 8 am to 12 noon. No one showed up, no one contacted me. I tried to contact Sears and got a chat bot on line and by phone. Super frustrating. It was just fortunate that I was at home at 2 pm when Robert showed up! (Not his fault at all, clearly your scheduling algorithm is horrible.) Robert gets 5 starts, your system gets zero.
Steve P,
Seattle, WAProfessional, friendly and extremely competent
My washing machine would not drain and I could not open the the door. Bob immediately knew what was causing the problem but to resolve it, required him taking the front top and back of the machine off so that he could get to the parts that were causing the problem. I was very impressed with his knowledge of the machine and what it would take to get the job done quickly. I had gone to the Sears website just this morning and set up the appointment for this afternoon. About 10 o'clock this morning. I received a phone call from Bob who said he would be able to come early and he arrived at about 11 AM and was gone by 12:30. Pretty amazing and very impressive
Terrill H,
Seattle, WAExcellent Service and Advice!
Very professional and thorough in diagnosing the issues with our Kenmore Range. Unfortunately, because our model was so old (2007), certain parts were unavailable to replace. He recommended a couple of brands to purchase. Great help!!
Nancy B,
Seattle, WAgreat job
Brandon was fast, explained what he was doing and thinking, and made sure everything was working before leaving.
Josh H,
Seattle, WAKnowledgable and Friendly Service
Robert came by to repair my Whirlpool oven today and he could not have been nicer. He was very knowledgable and I would recommend him to anyone.
Michelle D,
Seattle, WAGE Cafe Refrigerator Repair
David was professional, knowledgeable and friendly. He diagnosed the problem quickly but had to order a fan. Fan came via FedEx within a few days. David returned a second time and installed the fan in about 10 minutes. All in all, a great service and technician. Couldn't ask for better service.
Frank P,
Seattle, WAOven Range Element Repair
Aidar was very helpful, efficient and effective in repairing our oven. I recommend Aidar to anyone who needs a repair.
Juhyun S,
Seattle, WADon is Excellent
Don provided professional, friendly, knowledgeable service to our range. He fixed the knobs and told us out options in getting the glasstop replaced.
Mikael S,
Seattle, WA