5696 Randolph Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
The installation ran into an issue. Although the manager properly corrected it it did delay the completion and cause some inconvenience.
YUNG, T, San Antonio, TX
Customer service response - Dear Yung, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on October 17, 2021
The team did a great job with the installation.
BENJAMIN, M, San Antonio, TX
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on October 10, 2021
I have a screen that is defective.I was told by the installer he would stop in and take care of it If this is the way Sears is taking carenot good
JAMES, S, Harper, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 25, 2022
Window installation Tuesday. Window broken on installation. Bath remodel waiting reimbursement. Needs repair to damaged cross beam that holds doors.
STEPHEN, W, San Antonio, TX
Customer service response - "We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
Sears Home Services on May 08, 2022
Vanity cuts for pipes wrong. Tech returned ceiling fan/light fixture; it didn't fit. No credit received on loan for return.
SANDRA J, O, Kirby, TX
Customer service response - Dear Sandra, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 27, 2022
Shingles installed. Positive: friendly sales and construction crew. High quality materials. Negative: scheduling a start date was very difficult.
MICHAEL, R, Lytle, TX
Customer service response - Dear Michael, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 03, 2021
plumbing team did a great job. Henry or Harry was rude. For 18k I got an un painted bathroom and a crooked toilet.
THOMAS, R, San Antonio, TX
Customer service response - Dear Thomas, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 14, 2021
Ever-changing team. Front/back doors installed right front latch broke in April No response to pleas for repair. Bedroom door wrong waited 6 months.
NANCY, C, San Antonio, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2022
