301 W. Second Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael Chaney is a top notch guy. He's open honest and reliable. He's proactive and prompt and responding to email questions and concerns.
WENDY, R, ROUND ROCK, TX
Customer service response - We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Sears Home Services on October 03, 2021
Over all experience was good. Installer was very knowledgeable! Salesman never touched base with me even after i called for an ETA on the install
MATTHEW, K, Pflugerville, TX
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on November 06, 2022
Very thorough work and friendly service.
REGINA, K, Pflugerville, TX
Customer service response - Dear Regina, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 09, 2022
Teams were good work was fine delays probably was the biggest problem. Overall you did good work
MICHAEL, H, Manor, TX
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on March 13, 2022
Install met my expectations
JANET, E, Pflugerville, TX
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on March 13, 2022
I like the basic installation. I was disappointed with the details. The base sucked up some of the moisture. Floor not cleaned properly.
RICARDO, P, Dripping Springs, TX
Customer service response - Dear Ricardo, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on December 12, 2021
Still waiting to complete the project and can not get a response from sears.
HILARIO, R, Manchaca, TX
Customer service response - Dear Heraria, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on May 22, 2022
We had a total of three showers and a bathtub replaced. Our sales person was incredible. Everything after that was kind of downhill.
REYNALDO, G, Dripping Springs, TX
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears Parts Direct!
Sears Home Services on February 27, 2022
Customer service has been abysmal. Windows were delayed for over 3 months & no one reached out to me to keep me updated on the process.
ALEXANDRA, L, Austin, TX
Customer service response - Dear Alexandra, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 14, 2022
The communication was very poor. The project managers did not respond to simple questions. The coordination for construction failed. Project delayed.
RICARDO, P, Dripping Springs, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 27, 2022
