3030 Gateway St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer repairman
Prompt, efficient and friendly
Beverly S, Cottage Grove, OR
Wonderful service!
Jim was terrific, he helped me so much and explained a lot of things I didn't know about the washing machine because I just bought the house and there's no manual. I hope he is my technician every time, he's wonderful.
Nancy G, Eugene, OR
Samsung dryer
Excellent tech, knowledgeable and professional!!! Great guy, very polite and on time!
Laurel A, Cottage Grove, OR
Jenn Air
Jim evaluated oven too old to repair. No parts, and most likely breaking things if there were parts to install. Time for new unit. Kind, courteous, charges and options explained. Trustworthy.
David, Eugene, OR
GE freezer
Great technician. Very quick and thorough. Thanx! Will use next time.
Paul S, Eugene, OR
Excellent service!
He was knowledgeable, personable, and VERY helpful! Thank you for your service!
Nathan J, Eugene, OR
Washing machine
He was fast and found the problem. Rodents had gotten in my machine. Unable to repair
Dana C, Veneta, OR
Five Stars, should be Six!
Jim showed up, when the previous technician did not for many months. The previous technician had taken apart my dryer and put it back together wrong, never found the real problem, and said it needed a part that was discontinued, but that he put an order in for it anyway. Then he quit working for the company. Jim has been fixing the other guy's messes for a while, and fixed this one, too. He found the problem caused by the previous technician, fixed that, found the original problem, fixed that, and everything works perfectly now! It's April 10th and my dryer has been broken since December 21st. Jim was the eleventh appointment, the first four not showing because the technician ran out of time in the day, the fifth being when the other technician came and made things worse, and the rest in between this one all no-shows as well. Jim solved everything. Thank you so much Jim!
Michael H, Coos Bay, OR
Knows his stuff and is so kind!
He was so kind, knowledgeable and helpful. I'm so grateful he was here to help me and my mom! 🙌
Susan R, Springfield, OR
Excellent service - great technician
He was courteous, prompt, and knowledgeable. He answered all of my stupid questions and even explained what had happened. He was great.
Shanah G, Florence, OR
