827 Lancaster Dr Ne Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (90 reviews)

Ardie P

November 16, 2023

Very polite and quick

Source: Google

Mike G

November 22, 2023

Techs were great but your customer service SUCKS!!!!!!

Source: Google

Christine M

November 22, 2023

Bruce is a nice guy. He taught me something new about my stove. Polite and helpful.

Source: Google

Deb B

March 17, 2025

Dishwasher was fixed!

Source: Google

Customer service response - Thank you for your feedback, Deb! We're happy to hear your dishwasher is fixed.

Sears Home Services on March 17, 2025

tim O

July 23, 2024
Source: Google

Customer service response - Thank you for awarding us a solid 4-star rating, tim! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.

Sears Home Services on July 24, 2024

Elizabeth M

January 25, 2024

James was professional and quick in the diagnostics of our washing machine issue. When I inquired about the dryer maintenance that I had also scheduled, he wasn't as professional as I had hoped. He said I could do the dryer service if I wanted to, but I didn't have to. Ultimately James decided to let us know that it would be less expensive to have our washer replaced then it would be to fix the current one we have. He also let us know what to expect when purchasing another one as the lifetime of these machines has diminished over the years. Overall he was very polite, professional, and manage time well.

Source: Google

Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize if there was any lack of professionalism in regards to the dryer maintenance inquiry. We are glad that James was able to provide you with a quick diagnosis for your washing machine and offer guidance on the best course of action. Thank you for choosing our service.

Sears Home Services on January 25, 2024

Daniel K

July 11, 2024

Repair person was great. Sears administration not so much.

Source: Google

Customer service response - Thank you for recognizing the excellence of our repair personnel. We apologize for any administrative issues you encountered and will strive to improve.

Sears Home Services on July 11, 2024

Joyce H

October 25, 2023
Source: Google

Cherie E

June 08, 2025

The recent visit of today did not fix the problem with our refrigerator.

Source: Google

Customer service response - We apologize for the trouble you've faced, Cherie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 08, 2025

Carlos C

January 09, 2025

Don’t ever contact them worst company to do business.. They have reschedule 5 time in been 9 months and they keep canceling… Bruce B can’t seem to ever make it to a appointment

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on January 09, 2025

Average Rating: 4.3/5 (90 reviews)