3457 Towne Blvd Reviews

Due to having to schedule 5 different days (all two weeks apart) I have told all family members not to use Sears for repairs. Harold did well but I think Sears over scheduled service.

I would rate my overall Sears repair experience 3 stars, but I would give Scott (the technician who came 3 out of the 6 visits!) 5 stars without hesitation!! The repair process was frustrating and took multiple visits and several attempted fixes before the issue was finally resolved. I especially want to recognize Scott for taking the time to understand the full history of the problem and work through what was still happening. He was patient, thorough, professional, and genuinely seemed invested in getting the issue resolved rather than simply completing another service call. After a long and frustrating repair process, Scott made me feel like someone was finally taking ownership of the problem and seeing it through. I really appreciated his persistence and the care he took to help get my refrigerator working properly again. Thank you, Scott!!!

This is truly frustrating. The scheduling process is useless. Supposedly, you can give them your info on the machine so they know ahead of time what is wrong and can bring appropriate parts. But the program will not let me send the info in. So I had to pay over $100 for a service call only to be told parts were no longer available.

Did require 2 technician visits to fix the problem. First technician mis-diagnosed the issue which resulted in pre payment for parts and a 2nd visit. 2nd technician fixed the issue and refunded the parts .. but this should have been fixed during the 1st visit so we didn’t have to incur an additional technician visit ..

Paid $350 for Sears to replace a $60 ice maker in my Fridge. It took him 10 minutes. I'm relieved that the ice maker is now working properly, but I won't be hiring Sears again.

Been out 2x and my washer still don't work.

Chris was great. However, Sears AI is HORRIBLE!!! When I need customer support, I need to talk to a person. Sears service has progressively gotten worse over the 26+ years I’ve purchased the protection agreements and I have to burn at minimum two vacation days with each request. Parts not available.

I would like to formally state that I disagree with the technician’s findings. During his visit, he verbally acknowledged that the issue required further evaluation, yet his written report listed “ductwork” as the cause, which does not align with the conditions he observed in my home. My central air system remains in active mechanical failure. It runs continuously, does not shut off, and cannot cool the home below 74 degrees. The technician’s own notes document a 20‑degree temperature drop, which indicates that the ductwork is functioning properly and is not the source of the problem. Given these facts, I will arrange a secondary review by a different contractor.

Google gots some jokes, this place has been closed for a while

The technician was great!! I used sears home service on February 16. I called them today April 6th to report that the same issue is happening with my washer again and their answer was 'you have to schedule and pay again because the 30 day warranty expired.' I asked them if the new part was bad, and again they told me the warranty or 30 days warranty is expired. I paid over $700.00 dollars and they expected me to schedule again, for what? To get the same answer in a couple of months. No, thanks.