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1601 Penfield Rd Unit 34 Reviews
Read reviews from customers who used our services at 1601 Penfield Rd Unit 34
Total reviews
146
Average Rating
4.6/5
It took 4 visits, each 2 weeks apart, to complete this warranty. Technician on the final 2 calls was very good.
Robert F,
Customer service response - We apologize for the delay in your repair service and appreciate your patience during this time. Thank you for acknowledging the final two excellent service calls.
Sears Home Services on 1710735761597
The technician was nice but we never got the diagnostic report and had no way to get ahold of Sears because their customer service is all AI now. I’ve been trying for days to get ahold of anyone there to no avail.
Sarah D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1759716741660
I am quite disappointed with my recent washing machine service. The technicians arrived early and went right to work. They worked on the machine for about an hour, and installed a new part that had arrived in the mail. All that was fine. My problem is that I ran a load of laundry and the machine still leaks. Also, I had shimmed a foot of the washer to keep it from tipping, and the technicians removed the shim without resolving the tipping issue.
Tim F,
Customer service response - We apologize for the trouble you've faced, Tim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734410823646
Tyler DID NOT install the door seal ordered by the previous tech (returned it to his stock) - and reprimanded us for following the manufacturer's (Electrolux) instructions for using Tide Pods, stating that they were the cause of the door and faceplate of the washer leaking, even though the door had still leaked when using regular liquid detergent. He DID NOT FIX ANYTHING and as of the cycle just completed WITHOUT ANY DETERGENT - both the door and faceplate STILL LEAK!!
Carol-Ann S,
Customer service response - We apologize for the trouble you've faced, Carol-Ann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733419673254
Technician did not put new seal down. Looks horrible. Not waterproof—if I spill water will short out the oven. Stovetop fixed on 3rd visit after the AI agent cancelled my appointment twice—causing me to miss work. Sears refused to compensate me for their AI screw up.
D C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1780359305008
HORRIBLE!! Sat here for 9 hours waiting and technician calls me to say he's running behind schedule..I think not!! Their customer service is repulsive..I am so mad right now to get treated like my time means nothing. Be careful when you buy an additional warranty, as far as I'm concerned not worth the aggravation.
Tina L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761094290837
They are absolutely impossible! Late to arrive, price is way too high for a simple fix.
Joyoti C,
Customer service response - We apologize for the trouble you've faced, Joyoti. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751251586520
My manual says you cannot adjust the time on my Maytag dryer for quick dry and he told me why did I believe that after he left I messaged Maytag and have the transcript from the maytay technician who says that you can only change the length of time in the timed mode. He has closed our claim because he said there was nothing wrong with our dryer. How's that man
Evelyn,
Customer service response - We apologize for the trouble you've faced, Evelyn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731028706633
Tyler was competent and efficient. As documented he was at my house for 45 minutes . However, at $325 for labor of this repair that ends up being Doctor's rate ($420/hr) for servicing a dryer, -2 simple part replacements! This is way too much. I won't use Sears again.
Scoby B,
Customer service response - We apologize for the trouble you've faced, Scoby. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587403359
We waited for weeks for a technician to come back out after the part to fix the ice maker arrived in just a few days. The technician showed up today and said we were all set……the ice maker still does not work. I can’t seem to get anyone to call me back.
Andrea M,
Customer service response - We apologize for the trouble you've faced, Andrea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726187182121
