Appointment Lookup
802-552-4364
1601 Penfield Rd Unit 34 Reviews
Read reviews from customers who used our services at 1601 Penfield Rd Unit 34
Total reviews
154
Average Rating
4.5/5
Rj M,
Customer service response - Thank you for the amazing 5-star review, Rj! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1790096557371
William went above and beyond to help navigate issues that had been overlooked previously.
Kate G,
Customer service response - Thank you for your feedback, Kate! We're glad to hear William went above and beyond to address the issues effectively.
Sears Home Services on 1789743026651
Richard G,
Customer service response - Thank you for the amazing 5-star review, Richard! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789429244646
Mark P,
Customer service response - Thank you for the amazing 5-star review, Mark! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789127346381
He was very professional, quick with the diagnosis
pamela P,
Customer service response - Thank you for your feedback, Pamela! We're glad to hear the technician was professional and quick with the diagnosis.
Sears Home Services on 1788707102145
Diagnosed the problem immediately. Took the freezer apart, cleared the ice buildup and got the switch working and the door closing properly. We don’t need a new part or wait for another service call. We are very pleased.
Peter B,
Customer service response - Thank you for your feedback, Peter! We're glad to hear the problem was diagnosed and resolved quickly, and that you're pleased with the service.
Sears Home Services on 1787259321742
Quick and easy, knowledgeable (the machine is at least 25 years old) and nice to talk to.
Brian C,
Customer service response - Thank you for your feedback, Brian! We're glad to hear the service was quick, easy, and knowledgeable, especially with your 25-year-old machine.
Sears Home Services on 1786118022732
Martha G,
Customer service response - Thank you for the amazing 5-star review, Martha! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785530294268
Very polite and efficient. Explained everything and made sure it worked before he left.
Jesse W,
Customer service response - Thank you for your feedback, Jesse! We're glad to hear you found the service polite, efficient, and thorough in ensuring everything worked before leaving.
Sears Home Services on 1782411067149
Patrick diagnosed our faulty Samsung Oven and reported in to our extended warranty broker. He was punctual, polite, clean and efficient. A true gentleman. I highly recommend him.
Rick B,
Customer service response - Thank you for your feedback, Rick! We're glad to hear Patrick was punctual, polite, and efficient in diagnosing your Samsung oven, and we appreciate your recommendation.
Sears Home Services on 1782404047733
Kelli B,
Customer service response - Thank you for the amazing 5-star review, Kelli! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782046203556
James S,
Customer service response - Thank you for the amazing 5-star review, James! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780081258327
Tyler took care of our Zline Gas Oven in 30 minutes. Clean and efficient. Very friendly technician and 5plus stars
Chef F,
Customer service response - Thank you for your feedback, Chef Joe! We're glad to hear Tyler was friendly, efficient, and provided excellent service for your Zline Gas Oven.
Sears Home Services on 1779490225522
The technician was very experienced and resolved the problem and explained the details to me.
Billy W,
Customer service response - Thank you for your feedback, Billy! We're glad to hear the technician was experienced and provided a detailed explanation of the problem resolution.
Sears Home Services on 1779477666106
Thoughtful and professional. Advised me of the repair every step of the way.
Christine M,
Customer service response - Thank you for your feedback, Christine! We're glad to hear the service was thoughtful and professional, and that you were kept informed throughout the repair process.
Sears Home Services on 1778685644807
Technician was very knowledgeable. I do not like your messaging system however it is very annoying. You send multiple messages about appointments. You offer to change appointments when parts are available sooner and I reply that it is OK, but there is no confirmation that the appointment has been changed? It was very confusing to know when my appointment was? I was left hanging and not sure if it was Thursday or Friday?
Connie G,
Customer service response - Thank you for your feedback, Connie! We're glad to hear the technician was knowledgeable, and we apologize for the confusion caused by our messaging system.
Sears Home Services on 1778238610944
Friendly, efficient, on time and he fixed my dryer!
Meg H,
Customer service response - Thank you for your feedback, Meg! We're glad to hear the service was friendly, efficient, on time, and that your dryer was fixed.
Sears Home Services on 1778098365879
Very polite
essie C,
Customer service response - Thank you for your feedback, Essie! We're glad to hear you found the service very polite.
Sears Home Services on 1777666371296
Conrad arrived on schedule. He had the dryer problem diagnosed quickly and ordered the repair part which arrived by FedEx the next day. Conrad and his trainee had the part installed and the dryer operational in a short time this morning. The repair service was professionally completed and saved me from buying a new dryer.
Ward B,
Customer service response - Thank you for your feedback, Ward! We're glad to hear Conrad and his trainee provided professional service and got your dryer operational quickly, saving you from purchasing a new one.
Sears Home Services on 1777326563091
Cheryl P,
Customer service response - Thank you for the amazing 5-star review, Cheryl! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777303943474
denise F,
Customer service response - Thank you for the amazing 5-star review, Denise! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1776605984322
Kelly P,
Customer service response - Thank you for the amazing 5-star review, Kelly! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1776359454549
Pat has been to my house 4 times for the same problem with the stove. He is one of the best you have on top of it and hopefully this was the last time I will have to see him. Pat each time has been there and got the job done until the parts break again within a day. Thanks John
John M,
Customer service response - Thank you for your feedback, John! We're glad to hear Pat has been diligent in addressing the issue with your stove, and we hope this solution lasts.
Sears Home Services on 1775417038714
The technician was very knowledgeable and helpful, 5 stars. The AI scheduling assistant on the other hand, 1 star. Hard to use, kept misspelling my name, would not connect to a real person. Hated the scheduling process, wish they'd go back to using real people.
Karen R,
Customer service response - Thank you for your feedback, Karen! We're glad to hear our technician was knowledgeable and helpful, and we appreciate your input on the scheduling process.
Sears Home Services on 1775246138689
Curt and Kenny arrived on time, were very professional, and diagnosed the problem with my washing machine within approximately 15 minutes. I will call Sears again for any future repair needs.
Catherine R,
Customer service response - Thank you for your positive feedback, Catherine! We're glad to hear that Curt and Kenny were professional and efficient in diagnosing your washing machine issue.
Sears Home Services on 1773964145399
