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1601 Penfield Rd Unit 34 Reviews
Read reviews from customers who used our services at 1601 Penfield Rd Unit 34
Total reviews
141
Average Rating
4.5/5
Quick and hopefully effective
Irene B,
Customer service response - Hi Irene, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1705464696524
R C,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1766025382377
Sears technician came within the time allotted, he was polite and friendly. Looked up the problem on his phone for my washing machine. He diagnosed . Cleaned the filter at my request. Machine is working well.
Shahla F,
Customer service response - Thank you for your feedback, Shahla! We're glad to hear that our technician was polite, friendly, and resolved the issue with your washing machine.
Sears Home Services on 1743988251395
Service technicians were very good and made the necessary repair. What was not good is that Sears Appliance Repair gave us a time from 8 a.m.- 5 p.m. for repair. How many people can take an entire day off for a faulty oven repair? Moreover, because it required a part order, so a 2nd visit had to be scheduled with another 8 a.m. -5 p.m. ETA. This is rating is not a reflection of the technicians, but is a reflection of the overall experience with Sears Appliance Repair.
Patrick L,
Customer service response - We apologize for the inconvenience of the lengthy appointment windows, Patrick. Thank you for your feedback, and we're glad the technicians were able to make the necessary repair.
Sears Home Services on 1762299909362
The filter is working but there is still a noise in the fridge that stops when we open it
Ayesha I,
Customer service response - We apologize for the ongoing noise issue, Ayesha. Please contact us directly so we can further investigate and resolve this problem for you.
Sears Home Services on 1754638689567
It took 4 visits, each 2 weeks apart, to complete this warranty. Technician on the final 2 calls was very good.
Robert F,
Customer service response - We apologize for the delay in your repair service and appreciate your patience during this time. Thank you for acknowledging the final two excellent service calls.
Sears Home Services on 1710735761597
The technician was nice but we never got the diagnostic report and had no way to get ahold of Sears because their customer service is all AI now. I’ve been trying for days to get ahold of anyone there to no avail.
Sarah D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1759716741660
I am quite disappointed with my recent washing machine service. The technicians arrived early and went right to work. They worked on the machine for about an hour, and installed a new part that had arrived in the mail. All that was fine. My problem is that I ran a load of laundry and the machine still leaks. Also, I had shimmed a foot of the washer to keep it from tipping, and the technicians removed the shim without resolving the tipping issue.
Tim F,
Customer service response - We apologize for the trouble you've faced, Tim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734410823646
Tyler DID NOT install the door seal ordered by the previous tech (returned it to his stock) - and reprimanded us for following the manufacturer's (Electrolux) instructions for using Tide Pods, stating that they were the cause of the door and faceplate of the washer leaking, even though the door had still leaked when using regular liquid detergent. He DID NOT FIX ANYTHING and as of the cycle just completed WITHOUT ANY DETERGENT - both the door and faceplate STILL LEAK!!
Carol-Ann S,
Customer service response - We apologize for the trouble you've faced, Carol-Ann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733419673254
Technician did not put new seal down. Looks horrible. Not waterproof—if I spill water will short out the oven. Stovetop fixed on 3rd visit after the AI agent cancelled my appointment twice—causing me to miss work. Sears refused to compensate me for their AI screw up.
D C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1780359305008
