1601 Penfield Rd Unit 34 Reviews

HORRIBLE!! Sat here for 9 hours waiting and technician calls me to say he's running behind schedule..I think not!! Their customer service is repulsive..I am so mad right now to get treated like my time means nothing. Be careful when you buy an additional warranty, as far as I'm concerned not worth the aggravation.

They are absolutely impossible! Late to arrive, price is way too high for a simple fix.

My manual says you cannot adjust the time on my Maytag dryer for quick dry and he told me why did I believe that after he left I messaged Maytag and have the transcript from the maytay technician who says that you can only change the length of time in the timed mode. He has closed our claim because he said there was nothing wrong with our dryer. How's that man

Tyler was competent and efficient. As documented he was at my house for 45 minutes . However, at $325 for labor of this repair that ends up being Doctor's rate ($420/hr) for servicing a dryer, -2 simple part replacements! This is way too much. I won't use Sears again.

We waited for weeks for a technician to come back out after the part to fix the ice maker arrived in just a few days. The technician showed up today and said we were all set……the ice maker still does not work. I can’t seem to get anyone to call me back.

Unprepared, waste of money

Can I give negative stars? Been without my ice maker for the better part of the year now. Have had to buy my ice through this very hot summer. They've been out 3 times and haven't fixed the problem. They ordered parts to be sent directly to my house and on the day of my appointment (which was an absolute waste of my day) I call to make sure they are still coming and they say we are still waiting for parts to be delivered. I say, I have all the parts. Shouldn't you know when the parts are delivered? So now, no one has been assigned to my appointment? Very unprofessional. How about now you can reimburse me for all the ice I've had to buy since April. And if you can't fix it give me a brand new fridge.

I did not receive a reason for the repairman not showing to appointment nor did I receive any phone, text or email notifing me of the missed appointment.

Each of the technicians that have been at my home have been pleasant and professional. I would not want a negative rating to reflect on the people I have dealt with. I do believe they are doing the best they can with a VERY broken system. To repair my dishwasher, what ended up being one broken hose that went to the upper arm, my elapsed time was MORE THAN 2.5 months. Most of which were due to appointments being scheduled and then on the day of the appointment being rescheduled, often 2 weeks out. I called for each of these scheduled appointments days before the appointment and was assured that the system was updated and the Tec will be here, only to hear that the appointment was rescheduled due to not receiving parts (which I called and told them I had received them) or "personal emergencies" or for no provided reason at all. One of my greatest frustrations is every time I would call complaining about the amount of time it is taking to fix my dishwasher or other appliances, I would get the canned script that we notice that you do not have our whole house warranty, we can offer you a great price on it. My response, would you sign up for coverage for your furnace/Fridge/Freezer etc, if the vendor has a history (this 2 month issue has also happened on my clothes washer/dryer several times) of extended amounts of time getting something fixed? I am done with Sears and the Master Maintenance agreement. This contract ends next month. I will NOT be renewing. I will tell everyone I can that their system is broken and that having a maintenance program with Sears, for me has been much more of an issue than it has been worth. I remember when working with Sears was my default. My clothes washer and Dryer, my dishwasher all came from Sears. After this last debacle, only one of many, related to getting my dishwasher fixed I will NEVER use Sears maintenance nor purchase (not sure that I can) any additional appliances from Sears. I am giving this a 1 star but again, I am hoping that this does not reflect on the tec's I believe they are doing the best they can in a broken system, my 1 (would be a -10 if it was possible) is related to the system the tech's must work within.