10 Miracle Mile Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Carol M
My technician was Conrad. He did an excellent job fixing my washer. He was polite and professional. After 5 weeks of not having my washer we were very happy to see him. I must also say that the wait time from Sept 16 to Oct 23 was too long a time to wait for a service tech.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 23, 2024
RE D
We sincerely appreciate that District Manager Tracy H. made the special effort to rectify the repair situation we have waited for since JUNE 2024. Tyler had done everything he could last year to solve the horrible SQUEAK emanating from the tractor, but it took until this year to reveal itself as the wheel bearing. We will never buy another Sears Home Services product as long as we live, but we are grateful that some people understand that customer service is an honorable effort - it's what KEEPS CUSTOMERS. Until today, SHS totally failed at that. My social media followers have endured my repeated posts on this issue, I made sure to post today that an honest effort was successful today at repairing the mechanical issues.
Customer service response - Thank you for sharing your experience, Robbin. We're grateful for Tracy H. and Tyler's efforts in resolving the issue, and we appreciate your patience and feedback.
Sears Home Services on October 22, 2024
Marsha R
Kevin was outstanding!
Customer service response - Thank you for your 5-star review, Marsha! We're thrilled to hear that Tyler provided outstanding service.
Sears Home Services on October 17, 2024
Joy S
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 16, 2024
Jacob L
Very good and fast. Tech was very friendly
Customer service response - Thank you for acknowledging our technician's friendliness and the speed of our service. We're glad to have met your expectations!
Sears Home Services on August 05, 2024
rose R
Perfect. Very patient in explaining why the problem occurred
Customer service response - We apologize for the delay and appreciate your understanding as we fixed your washer. Thank you for your review.
Sears Home Services on July 24, 2024
Edward J
Customer service response - Thank you so much for the fantastic 5-star rating, Edward! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 19, 2024
George D
I am very impressed with the whole repair process I went through with Sears Appliance Repair. The service kept me informed the full three weeks I I had contacted them for the repair. The Service person who came for the repair was wonderful. He explained the details of what the repair involved and quoted a price to fix it. Since I evaluated the need I decided to forgo the repair. I am very thankful to the honest person that explained the job of the part involved. I will highly recommend your company for any Appliance repair to any individuals I know that need it.
Customer service response - Thank you for taking the time to share your positive experience with us. We greatly appreciate your recommendation and are thrilled to have been able to assist you in making an informed decision.
Sears Home Services on June 30, 2024
Linda H
Jim was courteous and knowledgeable about the service he provided. He even called me in the morning to tell me that he wouldn’t be coming until the afternoon so I had a chance to run some errands before he arrived. He did a great job! Thank you Jim!
Customer service response - We're thrilled to hear about your positive experience with Jim and appreciate you taking the time to share your feedback. Thank you for choosing us for your appliance repair needs!
Sears Home Services on June 05, 2024
Shawn L
Pat was very timely, knowledgeable and professional. The repair was done with the utmost care for safety and proper operation.
Customer service response - Thank you for acknowledging Pat's timeliness, knowledge, and professionalism. We're glad the repair met your expectations with a focus on safety and proper operation.
Sears Home Services on May 28, 2024
