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5400 Meadowood Mall Cir Reviews
Read reviews from customers who used our services at 5400 Meadowood Mall Cir
Total reviews
85
Average Rating
4.6/5
Very knowledgeable
Robert C,
Diana M,
Jackie B,
John K,
she was here 5 mins. and diagnosed the problem. BUT the website said it was a $129 service call and I was charged $160, an there were no parts involved. WHY? For 5 mins. I want a $31 refund
Bob W,
Customer service response - Thank you for your feedback, Bob. We apologize for any confusion regarding the service charge. Please contact us directly so we can address your concerns and assist you further.
Sears Home Services on 1725276007669
Maria B,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1719798023804
A little upset with your communication Syetem , the Service person was great ,
Hans P,
Customer service response - We apologize for the inconvenience with the communication system, Hans. Thank you for your feedback, and we're glad to hear the service person was great.
Sears Home Services on 1781310810798
Sears Ordered the wrong parts. Had to reschedule 3 times.
Phil S,
Customer service response - We apologize for the inconvenience caused by the repeated rescheduling due to incorrect parts, Phil. Please contact us directly so we can address this issue and ensure it gets resolved.
Sears Home Services on 1729432550963
I made an appointment online, was given a window of 8 am to 12 noon. NEVER RECEIVED a text or call from the tech. In fact never showed up. I tried to get a status from Ai. Don't bother. Ai really is not doing the company any good. Very frustrating. Ai only verified appointment was past the time and if I would like to cancel? Or reschedule. I did reschedule, hoping it was ai that messed up the appointment time and date. I know in the past the techs have been very good. Sears needs to go back to humans not bots. Hoping when my appointment and time window comes, so will the tech.
Kim S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773015835391
I paid 850.00 for parts and service, then learn of a part needing replaced that you do not have and I have to look for it on the internet? Further Question, how can you offer a repair service, require payment in advance including parts and not be able to supply all the parts? Later to be told that a particular part is not available unless I (the customer) can find it in the internet? Very disappointing Thomas Baldridge
Thomas B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761182276081
