425 Rice St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Oven repair
Allen did a nice job finishing the job. It took a long time to get the back-ordered parts. The issue was that I found multiple of them available online, including some at Sears Parts. Why would you not get it from one of those sources instead of waiting for weeks? It appeared to me as though you ordered refurbished parts, and the ones on line were new. Not my issue.
Gerald A, Saint Paul, MN
So so customer service
Our technician fixed the refrigerator but was not focused on customer service. He left a mess on the floor for us to clean up and did not remove the old pieces from the refrigerator.
Jodi P, Woodbury, MN
Good work, but messy and no clean up
Benjamin repaired our fridge door and it works great. However he did not clean up anything, left packing and materials all over our main floor and then didn't take the old parts. So now we have to figure out how to dispose of a fridge door. Quite frustrating.
Russell S, Saint Paul, MN
Great Technician(s)/Terrible Scheduling Process
Our technician, Jeffery, did a great job today repairing our dishwasher. I would like to also add that the process I went through to actually get a technician assigned to come to our house was terrible. I initially had a great technician come for the initial diagnosis and parts order. After the parts (2 parts) were ordered and received at my home, I contacted the scheduling department to advise that I had the required parts and had an appointment scheduled two weeks ago, but no technician was assigned to the automated, scheduled appointment, so I had a "no-show" technician, due to the scheduling process. Today, I had a second appointment for a technician to install the parts I had waiting, but I only had an automated appointment scheduled for today with no technician assigned AGAIN. I had to make 4-5 calls, after going through the automated process, to get a hold of a person who could correct this problem. Finally, Jeffery was notified of his "added-on" appointment around 9AM this morning and he was here by 1:30 PM. I would rate him as a "5" for his overall professionalism and technical ability/skills. Sorry to say, if I had not made all the additional calls, my appointment today (like my last appointment (2 weeks ago) would have also been a "no-show/no technician" appointment during my scheduled time today for repair. For your scheduling process after the initial technician made his diagnosis and parts order, I would rate your automated scheduling process as a 0 (zero out of 5).
Robert O, Cottage Grove, MN
Great Job
Bret called to let me he was on his way. He arrived and promptly assessed my issue with my snow blower. The repair was made quickly. I appreciate him. because it is a very cold day and did not take any short cuts in doing my repair.
Abraham M, Saint Paul, MN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 17, 2025
refrigerator repair
Vish provided good service once he got here. The problem was that I was scheduled for about 2:00, but the time kept sliding, and it was after 6:00 before he came. Considering the window was 1:00 to 5:00, I feel that this is unacceptable. If he had been any later, or the job took longer than it did, I would have had to cancel. As it was, I wasted an entire afternoon waiting for service.
Ted S, Saint Paul, MN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 19, 2024
Maintenance check & cleaning
Aaron came on time, he checked for the fridge functioning, but he didn't perform the required annual cleaning, which is included in the warranty.
Xarerine B, Saint Paul, MN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 29, 2023
Never Again
Within minutes of him entering my home, I was unable to breathe due to the overwhelming smell of smoke that clung to him. I had to leave my home and use medication just so I could breathe again. I ended up at a business next door so I could be out of the heat and breathe. I am now exhauted, shaky, and have a migraine. He endangered by health with his smoking. Never again. Please never ever send a smoker to my house again. I finished the job by working in my garage, but it could have resulted in me having to be rushed to the hospital.
Alicia M, Saint Paul, MN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 03, 2023
No show!!!
My air conditioning went out, and it has been extremely hot. I haven't slept all week due to the heat. I took a whole day off and no one showed up. Now I have to put in a new claim and start all over
Kristin M, Saint Paul, MN
Customer service response - We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on June 26, 2025
It doesn't work
My washer dryer is "fixed"....NOT. I found Tuan hard to understand which made communication a bit of a challenge. I had a clog but initially he thought it was a leak. There was some misinformation there. There was some water left in the tray which I thought could have been cleaned up. I am also not sure I had an unnecessary repair. With a new pump it still doesn't work. You would have thought he would have checked it before he left. Zero stars!
Laura G, St Paul, MN
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 26, 2024
