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425 Rice St Reviews
Read reviews from customers who used our services at 425 Rice St
Total reviews
249
Average Rating
4.7/5
Refrigerator
He was timeless. Knowledgeable. My problem was resolved.
Blanche N,
Saint Paul, MNRefrigerator freezer icing up on the outside wallls
The technician came to install a kit from that was sent from whirlpool. They knew about this issue. Our technician had never done this before, so we had to study up on it before he could put it in as good as he did good job as he could. After he left, we noticed that the fan was really loud and now when we go to the refrigerator and open the door, we can hear the fan winding down, we let it sit for a couple days and we still have the same issue. It's icing up on the sides and bottom of the freezer.
Catherine S,
Newport, MNFixing dryer vent
This person did an excellent job and showed up near the top of the work span
Rebecca B,
Saint Paul, MNBad Scheduling
Allen was great. What wasn't great was your scheduling. Sat around all day Tuesday waiting for the appointment that day. Rescheduled for today. Had to stay home missing a meeting today. What's with this 8-5 slot. People do have things to do other than wait for the repairman. The Cable guy does better than that. They have 2 hour slot.
John M,
Cottage Grove, MNSears home service review
Bush is a competent and respectful technician. However, based on Sears home service policy, I needed to be available for 8 hour window of time. It took 2 sessions of time which meant 16 hours of potential unpaid work. I believe this practice is poor customer service. When I attempted to call Sears home service, the only contact I was able to make was either through the computer or an automated phone service. The other problem is that the review is only allowed for the service technician not the structured process. This places the technician in a very vulnerable position, especially when it is the structure not the technician that is problematic.
Barbara G,
Saint Paul, MNGreat Job!
I received multiple reminders for this call, which was a bit of overkill but better than no communication. The last one included a link to check my tech's progress. It said about 3 pm both times I checked, but received a call from Allen at a quarter to 11. He said he'd be here in 10-15 minutes, explaining that his schedule got rearranged. It worked fine for me but that tracking feature was pretty useless. He showed up on schedule and was polite and courteous, but not particularly friendly. He got right to work and had the problem diagnosed (a glog in the drain and a piece of glass in the pump) and fixed in just a few minutes. I asked him to save the glass and he did, but he also left a clump of nastiness that I assume was the clog in my sink. Also left puddles of water on the floor. Not serious but also not pleasant. Overall, very pleased. Thanks, Allen!
Milita D,
Hastings, MNHome warranty repair
Tech arrived later than site indicated. He did call to advise of his arrival. Reviewed issue, I tried to get information on ordering non-covered part for Sears repair, he did not seem to be able to help with that. I had to make a few calls to work toward repair. I suspect he was there to diagnose and repair per his warranty process. Would have been more smooth if he would have given me an estimate and process to order part under my warranty. I feel like I had to do more work for resolution than I should have.
Susan R,
New Brighton, MNOven repair
Allen did a nice job finishing the job. It took a long time to get the back-ordered parts. The issue was that I found multiple of them available online, including some at Sears Parts. Why would you not get it from one of those sources instead of waiting for weeks? It appeared to me as though you ordered refurbished parts, and the ones on line were new. Not my issue.
Gerald A,
Saint Paul, MNSo so customer service
Our technician fixed the refrigerator but was not focused on customer service. He left a mess on the floor for us to clean up and did not remove the old pieces from the refrigerator.
Jodi P,
Woodbury, MNGood work, but messy and no clean up
Benjamin repaired our fridge door and it works great. However he did not clean up anything, left packing and materials all over our main floor and then didn't take the old parts. So now we have to figure out how to dispose of a fridge door. Quite frustrating.
Russell S,
Saint Paul, MN