658 Baltimore Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Linda C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 21, 2025
Donna R
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 20, 2025
Mata D
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 18, 2025
Susan N
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 15, 2025
Stacey D
Very prompt and he was in and out
Customer service response - Thank you for your positive feedback, Stacey! We're glad to hear that our technician provided prompt service and completed the job efficiently.
Sears Home Services on May 12, 2025
Fran B
Very timely, professional and extremely knowledgeable. Clearly likes what he does which is refreshing
Customer service response - Thank you for your positive feedback, Fran! We're glad to hear that our technician provided timely, professional, and knowledgeable service and that their enthusiasm was refreshing.
Sears Home Services on May 11, 2025
Karen M
UPDATE: June 25 On hold for 23 minutes, got cut off. Then called back, spoke to someone who told me I DO NOT QUALIFY FOR A REPLACEMENT BC THE TECH DIDN"T INCLUDE THAT ON HIS NOTES. Yet, what the tech showed me that he sent in clearly states "Getting D80 errors. Many parts have been replaced. Control boards, sensors, and heating elements parts. And still same problem. Unable to fix. Needs replaced." So now what, SEARS????? This is been an absolute nightmare and I just want a dryer that works. Which is why I bought the warranty. So I didn't have to go through this. Please reach out, Sears. I need help. June 23 FINALLY....after 5 in-person repair appoiontments (with a "window" of 8-5) and 4 virtual appointments, my dryer was deemed "not repairable". Now waiting to hear from Sears for next steps to get a new dryer. Paul was here several times and understood the challenges and said that I need a new dryer. Thank you, Paul! Sears, LMK next steps please!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 12, 2025
Emily H
James was amazing! 10/10 experience.
Customer service response - Thank you for your positive feedback, Emily! We're glad to hear that James provided an amazing experience.
Sears Home Services on May 08, 2025
Steven K
Mike the technician arrived and set immediately to work. In no time a new control board was installed and the fridge operating.
Customer service response - Thank you for your positive feedback, Steven! We're glad to hear that Mike efficiently installed the new control board and got your fridge operating quickly.
Sears Home Services on May 08, 2025
Rich V
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 04, 2025
