658 Baltimore Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bill H
Customer service response - A big thank you, Bill, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
K L
Khaya, the tech, efficiently determined that the water intake valve for the Kenmore Elite gas dryer (for Steam Refresh) needed to be replaced. Labor would probably exceed $300, but the part was no longer available, so we should consider a new dryer.
Customer service response - Thank you for acknowledging Khaya's efficient service. We apologize for the inconvenience regarding the part's availability and appreciate your understanding in considering a new dryer.
Sears Home Services on May 29, 2024
Kofi B
Customer service response - A big thank you, Kofi, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
Tara M
The 2nd gentleman that came out to fix my dryer found 3 other parts that need replaced. Total of 4 parts that needed replaced. So far so good 😊
Customer service response - We're glad to hear that the second technician was able to thoroughly identify all the parts your dryer needed for a complete repair. Thank you for your positive feedback!
Sears Home Services on May 28, 2024
Jerome L
Great experience with Paul. Super professional and friendly
Customer service response - Thank you for sharing your positive experience with Paul; we're thrilled to hear about his professionalism and friendliness.
Sears Home Services on May 22, 2024
mary L
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on March 25, 2024
JANE M
He was great. As soon as he turned on the dryer he knew what the problem was and had the part on the truck. He was quick to get the job done. Very nice, professional,knowledgeable, and an excellent asset to the Sears team.
Customer service response - Thank you for your positive review! We're thrilled to hear about your great experience and appreciate your kind words about our team member's professionalism and expertise.
Sears Home Services on March 25, 2024
Mr. M
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 20, 2024
Samantha S
The technician was very helpful, charismatic, and kind. He explained the issue to me and guided me on next steps. I am very happy with my experience!
Customer service response - We're thrilled to hear our technician provided you with such a positive and informative experience. Thank you for sharing your satisfaction with us!
Sears Home Services on March 20, 2024
james W
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on March 18, 2024
