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658 Baltimore Pike Reviews
Read reviews from customers who used our services at 658 Baltimore Pike
Total reviews
485
Average Rating
4.7/5
Ease of using app was good, however technician could have been more knowledgeable.
Gwendolyn W,
Customer service response - Thank you for your feedback, Gwendolyn. We're glad you found the app easy to use and will work on improving our technician's knowledge for future visits.
Sears Home Services on 1727922892439
billndonna .,
Customer service response - Thank you for awarding us a solid 4-star rating ! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1721392211941
adequate. respectful but not entirely helpful. needed him to stay an additional 4 mins to make sure washing machine is working and he resisted. I thought that was not professional and was rude.
Marian F,
Customer service response - We apologize for the lack of assistance with your washing machine, Marian. Thank you for your feedback, and we recommend contacting us directly to address this further.
Sears Home Services on 1786338780141
Jimmy C,
Customer service response - Hi Jimmy, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1760061045177
Jeffrey did a fine job. Although we are INCREDIBLY displeased with Sears Home Service overall. First tech ordered the wrong part, second tech called over an hour past the allotted time after we waited all day and told me he would be here in 25 mins. When I let him know we would not be available since we had areasy waited 4+ hours and had plans, he sent a text that said sorry you weren’t home when I came for your appointment. FALSE. Then he rescheduled us without even asking. Jeffrey showed u today and quickly ascertained that the first tech ordered the wrong part and we actually even needed several more parts. We declined at this point. No phone number for customer service where was can actually talk to someone.
Tracey Z,
Customer service response - We're sorry to hear about the issues you experienced with our service and the inconvenience they caused. Thank you for acknowledging Jeffrey’s efforts and for taking the time to provide feedback.
Sears Home Services on 1722560808919
It's very difficult to get hold of a live person when you need to clarify something. Nevertheless, they overdo it with at least daily texts and emails about upcoming appointments. A bit unnecessary. The service tech, Khalid, was very knowledgeable and friendly.
Bill Z,
Customer service response - I'm sorry to hear about the difficulty in reaching a representative, we value clear communication. Nonetheless, I'm glad to learn Khalid provided a positive experience. Thank you for your review!
Sears Home Services on 1710297776587
He could not make the repair. His timelessness and professionalism were spot on. The 3 out of 5 review was that our issue was not solved and we we were told to go find another product to rectify the solution.
Pamela H,
I do not think your technician was very knowledgeable about Air Conditioning. He kept telling me the unit was dusty and dirty. Well, it’s been sitting in my basement for many years. It’s gonna be dirty. He said the claim would not be paid on because of being rusty and not maintained. I disagreed with this. In fact, I called another repairman at my expense, who had it up and running and cooled my house within 1 1/2 hours of his arrival. It was a blower motor capacitor that was bad. A $30 part! Now my unit is back running like new. It would be an excellent idea for you to refund me my service fee of $100. Because he did nothing except look at the dusty unit.
Christine H,
Customer service response - We apologize for the trouble you've faced, Christine. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1786494481965
Customer service is horrible. No person to contact when there are issues. One tech left us hanging a entire Saturday only to receive a "sorry we missed you" text. We never left home. He never arrived. Again no phone number to call. Our final tech Doug was awesome. Sadly it took 3wks to get our stove repaired.
Paula G,
Customer service response - We apologize for the trouble you've faced, Paula. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725419448765
I will call customer svc. The dryer hose is not connected to use the dryer. Technician should have double check and secured the vent hose before leaving.
Michele,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722333891919
