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658 Baltimore Pike Reviews
Read reviews from customers who used our services at 658 Baltimore Pike
Total reviews
437
Average Rating
4.7/5
John was our washing machine pro tech from Russell Appliance Repair out of Baltimore arriving yesterday morning with a pleasantly kind and knowledgeable attitude. John did not disappoint. John kept us up to date on his time frame arrival via text, reviewed with us the issues of “unbalanced loads” during spin cycle, the choice we made with buying our Maytag beast and since there were no failures with the design dynamics of both our Maytag and all the other brands of washing machines, offered some recommendations on increasing stability of the patch of our laundry room floor since the machine sits on a first floor and not on basement cement. We will try that. In closing we felt the $129 for a service call to inspect the computer guts of our Maytag was very reasonable, definitely worth the call for peace of mind. Sears Home Comfort took my request, set the appointment and were great as well. We highly recommend all 3 steps. Special thanks to John, extremely knowledgeable.
Maureen M,
Customer service response - Thank you for your detailed feedback, Maureen! We're delighted to hear that John provided knowledgeable and kind service, and that you found the experience with Sears Home Comfort and Russell Appliance Repair valuable.
Sears Home Services on 1773015622776
John was very professional and curious.
Alan H,
Customer service response - Thank you for your positive feedback, Alan! We're glad to hear that John was professional and courteous.
Sears Home Services on 1773015743878
Mike was great - very knowledgeable and fast labor.
Lauren S,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1772670429228
Bruce M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1772670389595
Michael arrived on time & assessed the ice maker quickly. Repair was completed within 30 minutes
Vicki W,
Customer service response - Thank you for your positive feedback, Vicki! We're glad to hear that Michael arrived on time and efficiently completed the ice maker repair.
Sears Home Services on 1772419666510
Joanne B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1772156139734
Christopher P,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1772068521802
Awesome experience - very nice person and good at his job -
Robert H,
Customer service response - Thank you for your positive feedback, Robert! We're glad to hear that you had an awesome experience with our team member.
Sears Home Services on 1771980028460
Very professional. Fixed the dryer and explained everything.
Michael S,
Customer service response - Thank you for your positive feedback, Michael! We're glad to hear that our team was professional and provided a thorough explanation while fixing your dryer.
Sears Home Services on 1771892235105
Definitely a 5. Great service. Friendly and informative.
Diane M,
Customer service response - Thank you for your positive feedback, Diane! We're glad to hear that you received great, friendly, and informative service.
Sears Home Services on 1770943570609
