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802-552-4364
658 Baltimore Pike Reviews
Read reviews from customers who used our services at 658 Baltimore Pike
Total reviews
437
Average Rating
4.7/5
Fantastic service! Prompt, professional, and highly skilled. He quickly diagnosed and fixed my refrigerator, explained everything clearly, and left it working perfectly. Highly recommend!
Maka S,
Customer service response - Thank you for your positive feedback, Maka! We're glad to hear that you had a fantastic experience with our prompt and professional service.
Sears Home Services on 1774831410191
Very professional and knowledgeable.
Sandra P,
Customer service response - Thank you for your positive feedback, Sandra! We're glad to hear that you found our service professional and knowledgeable.
Sears Home Services on 1774575451841
First appointment, Jeff identified and ordered failed range parts; second appointment, Paul did the repairs. Both men provided excellent service. Highly skilled professionals.
Mary K,
Customer service response - Thank you for your positive feedback, Mary! We're glad to hear that Jeff and Paul provided excellent service and demonstrated their skills during your range repair appointments.
Sears Home Services on 1774490971080
Professional. Repair done right
Matthew B,
Customer service response - Thank you for your positive feedback, Matthew! We're glad to hear that our team provided professional service and completed the repair correctly.
Sears Home Services on 1774398015996
John did a great job!!!
Ellen P,
Customer service response - Thank you for your positive feedback, Ellen! We're glad to hear that John did a great job.
Sears Home Services on 1774398015987
Knowledgeable and friendly
Bill K,
Customer service response - Thank you for your positive feedback, Bill! We're glad to hear that you found our service knowledgeable and friendly.
Sears Home Services on 1773622975932
My window for service was 7:00 a.m. - 6:00 p.m., which would pretty much tie me up for the day; however, John provided me the courtesy of calling mid-day to say I would be his last appointment and his eta would be around 6:00. I truly appreciated the call so I could run a few errands. When he arrived that evening, he did a thorough assessment of the boiler situation and made a recommendation regarding the problem. Unfortunately, he informed me that it would not be covered by Cinch, and suggested I call my oil provider. I could not have been more pleased with John. He was very knowledgeable, polite and personable. Even though I was his last call of a long day, he treated the appointment as if it was his first
Patricia B,
Customer service response - Thank you for your positive feedback, Patricia! We're glad to hear that John provided excellent service by keeping you informed and thoroughly assessing your boiler situation.
Sears Home Services on 1773623531204
Mike is fantastic. Explains everything and is very knowledgeable.
Laura J,
Customer service response - Thank you for your positive feedback, Laura! We're glad to hear that Mike's explanations and knowledge made your experience fantastic.
Sears Home Services on 1773623531203
Virgina W,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1773100217742
John was our washing machine pro tech from Russell Appliance Repair out of Baltimore arriving yesterday morning with a pleasantly kind and knowledgeable attitude. John did not disappoint. John kept us up to date on his time frame arrival via text, reviewed with us the issues of “unbalanced loads” during spin cycle, the choice we made with buying our Maytag beast and since there were no failures with the design dynamics of both our Maytag and all the other brands of washing machines, offered some recommendations on increasing stability of the patch of our laundry room floor since the machine sits on a first floor and not on basement cement. We will try that. In closing we felt the $129 for a service call to inspect the computer guts of our Maytag was very reasonable, definitely worth the call for peace of mind. Sears Home Comfort took my request, set the appointment and were great as well. We highly recommend all 3 steps. Special thanks to John, extremely knowledgeable.
Maureen M,
Customer service response - Thank you for your detailed feedback, Maureen! We're delighted to hear that John provided knowledgeable and kind service, and that you found the experience with Sears Home Comfort and Russell Appliance Repair valuable.
Sears Home Services on 1773015622776
