658 Baltimore Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tracy S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 07, 2024
Richard K
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 02, 2024
Mary M
very professional
Customer service response - Thank you for your positive feedback, Mary! We're glad to hear you found our service very professional.
Sears Home Services on October 01, 2024
Marvin S
Douglas was very professional and polite. He told me the dryer is not heating due to the heating element. Once he removed the part, he showed me what was wrong with it. Went to his van to get the new part. He showed me the new one and installed it. Works like new.
Customer service response - Thank you for your detailed feedback, Marvin! We're thrilled to hear that Douglas provided professional service and successfully repaired your dryer.
Sears Home Services on October 01, 2024
Jim C
Paul was on time, extremely courteous, professional, and knowledgeable. I will not hesitate to call Sears in the future. Khalid was also very courteous, professional, and knowledgeable. Above all, he was willing to take the time to diagnose the issue and resolve the problem. I am very appreciative to both of the service providers and will not hesitate to contact Sears for future needs.
Customer service response - Thank you for your kind words, Jim! We're thrilled to hear about your positive experience with Paul and look forward to assisting you again in the future.
Sears Home Services on September 28, 2024
Russell S
5
Customer service response - Thank you for the 5-star rating! We appreciate your support and look forward to serving you again.
Sears Home Services on September 26, 2024
Deborah H
Found out right away what was wrong. But still not working as they don't make the part for this machine. Clearly explained what will happen next.
Customer service response - Thank you for your understanding and positive feedback. We're glad our technician could quickly diagnose the issue and clearly explain the next steps.
Sears Home Services on September 25, 2024
Sarah N
Paul is an amazing repairman. He always gets to the root of the problem. Besides being so competent, he’s always a very kind person. Great communication as well.
Customer service response - Thank you for sharing your experience, Sarah. We're sorry for the initial delays but glad to hear that Mike was able to assist you effectively.
Sears Home Services on September 25, 2024
Melissa H
Repair was quick and easy
Customer service response - Thank you for your positive feedback! We're glad to hear the repair was quick and easy.
Sears Home Services on September 23, 2024
Joseph F
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 23, 2024
