658 Baltimore Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Viola H
John was thorough and very professional. He ensured that I understood what repairs were being made and he provided suggestions to maintain repaired work.
Customer service response - Thank you for recognizing John's thoroughness and professionalism. We're glad he could effectively communicate and help maintain your appliance's performance.
Sears Home Services on July 17, 2024
Ellen K
Customer service response - A big thank you, Ellen, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 15, 2024
Jobst V
Tech worked carefully and fast. Found the issue and adjusted settings to solve the problem.
Customer service response - Thank you for highlighting our technician's diligence and recommending our service. We're delighted to hear about your positive experience.
Sears Home Services on July 11, 2024
Kimberly I
John was absolutely amazing! Great customer service!!! You can tell he really cares about the customer. Will be a repeat customer!!!!
Customer service response - Thank you for highlighting John's exceptional customer service - it's great to hear he made such a positive impression. We look forward to servicing your appliances again!
Sears Home Services on July 08, 2024
Monique B
He was great, he was polite, he communicated the problem and the fix, he also gave pointers on what to do about the lent buildup
Customer service response - Thank you for your positive feedback! We're glad to hear our technician was helpful and informative.
Sears Home Services on July 08, 2024
Jerry R
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 07, 2024
Shalicia J
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on July 07, 2024
Sandy W
We’ve had multiple people come look at our AC unit and everyone would say it’s fine and everything looks good , John was able to find the reason and we haven’t had any problems since , My husband and I were away when John came to check out the AC and according to my son he was polite and knew what was wrong as soon as he looked at the unit … Thanks John we appreciate honest people like you !!!
Customer service response - We're thrilled to hear John was able to resolve the issue with your AC unit and impressed you with his professionalism. Thank you for acknowledging his honesty and hard work.
Sears Home Services on July 07, 2024
Denise W
Friendly, efficient, explained the problem well.
Customer service response - Thank you for sharing your positive experience with our team. We're glad you were satisfied with the service and our clear communication.
Sears Home Services on July 07, 2024
Bill G
John was very professional & friendly, got my AC working again quickly.
Customer service response - Thank you for recognizing John's professionalism and swiftness in getting your AC up and running again. We appreciate your feedback.
Sears Home Services on July 03, 2024
