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658 Baltimore Pike Reviews
Read reviews from customers who used our services at 658 Baltimore Pike
Total reviews
485
Average Rating
4.7/5
Dione,
Customer service response - Thank you so much for the fantastic 5-star rating, Dione! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1707175597531
He was able to diagnose the problem and was able to come back to put the new part in on time
gbolahan O,
Customer service response - Thank you for your feedback, Gbolahan. We're glad the technician diagnosed the problem and returned on time to install the new part; we appreciate your input.
Sears Home Services on 1786808103245
The technicians were good but my issue is with trying to get in touch with an actual person when calling about any problems that I have with the appliance after the repair visit. The AI’s cannot help at all. Please make a choice to talk with an actual person.
Linda J,
Customer service response - Thank you for your feedback, Linda. We're glad to hear the technicians were good, and we apologize for the difficulty in reaching a person; we appreciate your input.
Sears Home Services on 1781797025133
I would say that Tariq was outstanding. What I don't like is only being able to interact with AI. It took over 2 months for someone to come out and address my heating matter. Now that we are in spring I am hopeful the issue doesn't come back
Kevin F,
Customer service response - Thank you for your feedback, Kevin. We're glad to hear Tariq was outstanding, and we apologize for the delay in addressing your heating issue.
Sears Home Services on 1776466772440
AS T,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1775106692669
Charlie C,
Customer service response - Hi Linda, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1762299677787
Aside from my appointment being rescheduled without my notice, the appointment was fine. The tech was knowledgeable and fixed the issue of my freezer fairly quickly. I would have gave 5 stars but rescheduling my appointment without notice was very inconvenient to my schedule. Also, it should be easier to get someone on the line other than automated messages. It was very irritating to continuously call and have no options to speak with someone regarding my appointmenr.
T R,
Customer service response - Thank you for your feedback, T Rich. We're sorry for the inconvenience with the rescheduling and communication issues, but we're glad the technician was knowledgeable and resolved your freezer issue quickly.
Sears Home Services on 1758069848136
The technician was very professional, but was not able to fix the old dishwasher due to unavailable parts
Bill A,
Customer service response - Thank you for your feedback, Bill. We're sorry to hear about the issue with the parts, but we're glad the technician provided professional service.
Sears Home Services on 1754955276040
Ellis S,
Customer service response - Thank you for the 4-star rating, Ellis! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1751419458185
Mary B,
Customer service response - Thanks for the great rating, Mary! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1736081024310
