658 Baltimore Pike Reviews

Anibal was on schedule and notified me in advance, and was very professional. However, Dispatch rescheduled my appt and did not notify me and when I contacted customer svc. I was told that all of my parts were not in when they were in. I'm changing my rating on Anibal. Once he left the fridge still did not work. He told me to contact him and when I did on Friday he said he would be here on Monday. Then he kept hanging up on me on Monday when I said it wasn't acceptable that he did not show up. I've been a month without a refrigerator and that is not acceptable.

The clock and timer is upside down

Ron the tech showed up smacking and tried to sell a new sÿstem. Did not conduct tuneup. Want another tuneup.

What a complete miserable experience. There was an issue between LG and how a warranty claim was to be executed. Instead of being helpful, the tech became extremely angry, left without resolution, sent me an invoice for $100 for the trip, and then followed up with 1 phone call and two text messages demanding that I pay the invoice immediately. I will never use Sears again.