7900 Shelbyville Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Peyman K
Donald is highly knowledgeable and courteous. He arrived and discovered that we needed another part to complete the repair. He went out, picked up the part, returned, and finished the job in good time. I have had such a great experience with using Sears Home Services that I would highly recommend it.
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on July 20, 2025
Michael D
This is a total ripoff. All the technician did was ask me what the washing machine was doing and took the model number. I had already done that online. They should offer a lower cost diagnosis online or over the phone. I almost paid for the repair which was comparable to replacement price because I was already in for $129.
Customer service response - We apologize for your experience, Michael. We appreciate your feedback and will consider your suggestion for more cost-effective diagnostic options. Thank you for sharing your thoughts.
Sears Home Services on July 17, 2025
Gail M
Frank is a very conscientious polite young man. He did a great job for us and we enjoyed his company.
Customer service response - Thank you for your positive feedback, Gail! We're glad to hear that Frank was conscientious, polite, and did a great job for you.
Sears Home Services on May 26, 2025
Erin B
Bobby was great. He was very efficient and knowledgeable. He did a very thorough job and when he left we had cold air and some tips to maintain our system better.
Customer service response - Thank you for your positive feedback, Erin! We're glad to hear that Bobby was efficient, knowledgeable, and provided helpful maintenance tips.
Sears Home Services on May 13, 2025
Carol K
Frank was great—so knowledgeable and polite
Customer service response - Thank you for your positive feedback, Carol! We're glad to hear that Frank was knowledgeable and polite.
Sears Home Services on April 29, 2025
Carly S
Kym was amazing, so nice and helpful!
Customer service response - Thank you for your positive feedback, Carly! We're delighted to hear that Kym was nice and helpful.
Sears Home Services on January 30, 2025
Ben F
Kym was extremely proficient, answering all of the questions asked of her.
Customer service response - Thank you for your positive feedback, Ben! We're delighted to hear that Kym was proficient and answered all your questions.
Sears Home Services on December 16, 2024
Tony L
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 01, 2024
josephine G
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 10, 2024
Babs B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 27, 2024
