7900 Shelbyville Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (19 reviews)

gerald N

August 19, 2024

Technician was very knowledgeable and efficient.

Source: Google

Customer service response - Thank you for your positive review! We're delighted to hear that our technician provided knowledgeable and efficient service.

Sears Home Services on August 19, 2024

Joseph L

July 25, 2024

Our technician was very knowledgeable, friendly, and explained everything she was doing during the repair. He gave us tips for maintaining our appliance. I would definitely recommend this service!!

Source: Google

Customer service response - Thank you for your kind words and recommendation! We're thrilled to hear you were satisfied with our service and the useful maintenance tips.

Sears Home Services on July 25, 2024

Patrick W

June 20, 2024

Kim was communicative, friendly, and a pleasure to have service our needs

Source: Google

Customer service response - Thank you for your kind words about Kim! We're thrilled to hear that she exceeded your expectations.

Sears Home Services on June 20, 2024

Leslie H

May 21, 2024
Source: Google

Customer service response - A big thank you, Leslie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.

Sears Home Services on May 21, 2024

Blair P

February 07, 2024

Was on time & diagnosed problem quickly! Cost was just to much to repair

Source: Google

Customer service response - We appreciate your feedback and apologize if the cost of the repair was higher than expected. Thank you for taking the time to leave a review and for choosing Sears Appliance Repair.

Sears Home Services on February 07, 2024

Doug P

October 30, 2023

The only thing I would like to see is that on the day before an appointment, or even the morning of, that you could get a tighter than an 8 hour window for the service person to arrive. The best I could get was 8am to 5pm.

Source: Google

Suzanne W

December 21, 2023

Technician was great, answered questions, did his work effectively, efficiently and pleasantly.

Source: Google

Glenn N

May 29, 2025

Service techs (two on different days on same repair) were fine. Everything else about Sears Home Services was terrible. The near total reliance on artificial intelligence (which isn't very intelligent, such as seeking same information several times) is insulting to someone with appointment issues. The company needed two weeks from my first call to arrive, only to need to order a part and reschedule two weeks later, Then AI mistakenly marked the second visit as completed when it never occurred and online listing showed it still scheduled. After online search on how to talk to a human being (because AI couldn't deal with issue) we spoke with someone overseas who, while difficult to understand and who had problems understanding issue, eventually admitted company error. We were rescheduled for almost two weeks later but, at 11 a.m. on day of appointment, received a text saying appointment was being canceled because of "unforeseen circumstances." We again rescheduled, this time only five days later. When repair tech arrived, he had no idea about the problem, that it already had been diagnosed, the part ordered and delivered, and the repair paid for in full. After speaking with supervisor (I assume because conversation was done away from me in work van), tech returned and completed repair. Other irritant was company effort to sell a home warranty -- twice by two different people. After I literally had to repeat several times that I was not interested, the woman hung up on me. The second time, the person ended the call with a feigned "have a blessed day." After my experiences with the company's lack of customer service (other than the long-awaited actual repair) you could offer me a full, lifetime warranty for no charge and I would reject it because I never want to deal with Sears Home Services again.

Source: Google

Customer service response - We apologize for the trouble you've faced, Glenn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on May 28, 2025

Marilyn P

December 21, 2023

Wish I could give zero stars! I took off a day from work to sit here from 8-5pm and they never called or showed up! I made the appointment weeks ago and they confirmed it multiple times!

Source: Google
Average Rating: 4.6/5 (19 reviews)