4807 Outer Loop Reviews
Showing most recent reviews from verified customers of Sears Home Services
James P
The technician left with the dishwasher still malfunctioning, after changing me 130 dollars. The customer service is horrible, completely AI with no real people to resolve issues. A second appointment was made so the dishwasher can be repaired and they canceled on me. The technician ghosted me . This is the worst service experience I’ve ever had.
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 08, 2025
Derrick L
I had an appointment for feb 20,.2025 to get my washer and dryer looked at. My window was from 8am to 5 pm but at 1: 00 I get a text saying my appointment has been reschedule for the 27th. I call them and they said no one grabbed my work order and they didn't have a supervisor there to talk to.i will never use the again
Customer service response - We apologize for the trouble you've faced, Derrick. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 20, 2025
dottie O
Did not live up to warranty obligations. If a product cannot be repaired then it was said Sears would replace it. Not true, not true. I intend to inform everyone I know about this experience.
Customer service response - We apologize for the trouble you've faced, dottie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 09, 2024
Rosalind P
I received a text yesterday that a repairman was coming on the same day between 8am and 5 pm. I needed my ice maker repaired. This was supposed to have been his second visit. It was through Choice warranty. The first time they came they simply looked at my ice maker and took a payment. I waited for a phone call yesterday saying they were in route. Instead of the call i received a text message saying that the repair was complete. No one ever called to say they were on their way. No one came. So i basically paid them $85 for nothing.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 21, 2024
Gregory E
Keep postponing my mother's appointments and never show up to do the work.
Customer service response - Thank you for taking the time to bring this to our attention, Gregory. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024
