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6022 Crawfordsville Rd Reviews
Read reviews from customers who used our services at 6022 Crawfordsville Rd
Total reviews
333
Average Rating
4.5/5
4 Stars for Pedro, but don't call it a comeback
Fridge died, used Sears website to book an appointment the same day. (+2). Tech arrived in the 8 hour allowed window, couldn't complete the repair as parts were needed, but he did order them and set up a return appointment a week later (+2). On the day of the return appointment, no one showed up. We called to check in and was told "dispatch" would call back with an ETA. They never called back and the day passed with no refrigeration. (-5!!!) Had to call the next day and argue to get service, as I was first told the next available was a whole other week away (-1), and we did finally settle on them getting a tech that day (+2). Pedro came at the expected time, installed the new part in short order, and signed off on the completed repair (+4). At least we're back in the chilled foods section of the world again.
Cheryl C,
Indianapolis, INReplacement Part NOT Completely Installed (Ice Maker Arm)
Technician showed up on time. He assessed the problem and replaced the defective part with one on his service truck. The only problem he did NOT install the complete part. He did not install the arm on the ice maker. We cannot turn off the ice maker when it is full. Technician needs to return as soon as possible to complete repair.
Gary W,
Indianapolis, INNothing fix!!!
Otis was super nice and seemed to be very knowledgeable but Otis didn't fix the issue. Otis check the thermostat when he came. Turn it on cool, went outside for awhile, can't back and said it something wasn't working properly, turned it back on heat went back outside, came back said it was fix. The problem is there's still no heat coming out my vents. The furnace is running the air condition unit is running but there's no air coming out any of the vents. I was confused when he said it was fix because he didn't use any tools, take anything apart, or even touch the furnace!!!
Christina M,
Indianapolis, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768912346905
Service
He called and I called back in 2 minutes and he never returned my call. He was to come originally at 10:40am and arrived at 5:32. He miss diagnosis the original problem and I had to wait 6 additional weeks. Sears has a serious issue with honoring schedule!! I had several rescheduled for no apparent reason. I would never recommend Sears and plan on canceling my home warranty agreement!!!
Ronald N,
Brownsburg, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730506443918
Great service and let me know what time he was arriving!
Dave P. was great, let me know ahead of his arrival that he was on his way, very courteous and helpful. Was a pleasure to work with, would recommend him highly!
Eileen D,
Zionsville, INCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1724794784594
Ice maker not working
Very rude always in a hurry tell me about you got to go to the next customer house did not fix the problem never want him back in my house never again
Cheryl J,
Indianapolis, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1699058384360
A/C Repair failure
The "fix" lasted less than two days. It still has the same issue. It will be two weeks since I called it in.
James W,
Plainfield, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754352683144
Worst service experienced
The technician flooded my entire entryway and ended up leaking water down by HVAC, which did damage to my furnace unit. When I asked for a manager, he proceeded to give me a completely unrelated number and left. I reached out to corporate, and after finally finding a live person, they transferred me around a few times until it became a parent that no one could help. I called my credit card company and asked them to remove the charge due to the intense cleanup, follow up appointment appointments to ensure my furnace is not damaged and if so, what repairs are needed, and overall negligence from Sears home services. I could not possibly recommend this as an option for anyone any less. Incompetence at a highest level.
Sam N,
Zionsville, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754093325450
Technicians were excellent, but Sears itself needs work
I had several issues with getting sears to show up and fix my dishwasher. I would get an appointment and then no one would show up or call. At the end of the day the appointment would be canceled and rescheduled without input from me. To be clear, when the technicians showed up, they did an outstanding job! My only complaint is with Sears and the AI they are using for scheduling.
William J,
Indianapolis, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753481115820
My review
Came out to look at my air conditioner didn't realize it was the fuse blown said he was putting Freon in it because it was low. I don't think it was low. I think he took the Freon out of my air conditioner because if he was putting Freon in it it would've been an extra charge so now but I think wrong with my air conditioner was his fault thanks.
Marty E,
Indianapolis, INCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752701706727