Caleb was polite, respectful, knowledgeable, efficient and very professional. Tom

He fixed the problem we were having with our AC

From start to finish, including communications, Huston was a 10 compared to the previous tech's performance which I would give a one or less – Paul. In fact, I requested he not return. Huston completed the work in a timely fashion and explained everything he was doing and even helped me clean some of the surfaces when he had the washer apart. I hope to plan to request him for all future Appliance work. 10 out of 10, overall.

Abib was timely and courteous. He quickly analyzed the problem (user error) and explained how to avoid similar problems going forward.

Arrived on time and was very efficient with taking care of the problem.

Very professional, knowledgeable and very prompt. Also very nice. He smells really good too!

Caleb was the technician I met and performed the service. Great experience overall and advice. Huston never made an appearance so I want to make sure Caleb gets the service credit. Would recommend him to anyone who is in need of service. Top notch!! Thanks a lot!!

A special shout out to Tina & Pedro!! We hit a few obstacles, but Tina adapted things to accomplish the goal. Then she couldn't of sent a better technician than Pedro. It was quick & easy. Thanks to the whole team!

you schedule online, you submit the part & model number, upload photos of the problem, are promised a trouble-shooting call with a tech before the appointment, as well as a call when they are en route. The scheduling bot leaves you waiting around for an entire day with no idea of a more narrow window for arrival, and there is no one to call to inquire. The day of my initially-scheduled appointment, we were on travel restrictions in Indianapolis due to the weather, yet I still kept getting text updates that my service appointment was on schedule. No tech showed up (which was fine), but no one notified me otherwise or gave me any options to reschedule for a different day. Suddenly the next morning, I'm getting texts that a technician was on the way (just as I was about to get out and venture to work). So I hung around until Danny showed up (he was great), but he had not been provided with ANY of the information I had submitted online, so he had to diagnose the issue, then order the part, and put me back through the whole annoying process 2 days later for the repair. Now, if the scheduler had just given Danny the info, he could have brought the part and made the repair right on the spot and saved us all the headache. Why ask for it if you're not going to pass it on to the technicians? He said they NEVER get that information before they go out. That is SOOOOOOO frustrating! Why function so inefficiently? So 2 days later, when Donald came back, it was repaired in less than an hour, and it was all good, but it shouldn't have been this tedious.