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6022 Crawfordsville Rd Reviews
Read reviews from customers who used our services at 6022 Crawfordsville Rd
Total reviews
333
Average Rating
4.5/5
Excellent service
Caleb was the technician I met and performed the service. Great experience overall and advice. Huston never made an appearance so I want to make sure Caleb gets the service credit. Would recommend him to anyone who is in need of service. Top notch!! Thanks a lot!!
J P,
Indianapolis, INThank You!! Thank You!!
A special shout out to Tina & Pedro!! We hit a few obstacles, but Tina adapted things to accomplish the goal. Then she couldn't of sent a better technician than Pedro. It was quick & easy. Thanks to the whole team!
Alexander L,
Danville, INThe technicians are great; the scheduling process is absurd!
you schedule online, you submit the part & model number, upload photos of the problem, are promised a trouble-shooting call with a tech before the appointment, as well as a call when they are en route. The scheduling bot leaves you waiting around for an entire day with no idea of a more narrow window for arrival, and there is no one to call to inquire. The day of my initially-scheduled appointment, we were on travel restrictions in Indianapolis due to the weather, yet I still kept getting text updates that my service appointment was on schedule. No tech showed up (which was fine), but no one notified me otherwise or gave me any options to reschedule for a different day. Suddenly the next morning, I'm getting texts that a technician was on the way (just as I was about to get out and venture to work). So I hung around until Danny showed up (he was great), but he had not been provided with ANY of the information I had submitted online, so he had to diagnose the issue, then order the part, and put me back through the whole annoying process 2 days later for the repair. Now, if the scheduler had just given Danny the info, he could have brought the part and made the repair right on the spot and saved us all the headache. Why ask for it if you're not going to pass it on to the technicians? He said they NEVER get that information before they go out. That is SOOOOOOO frustrating! Why function so inefficiently? So 2 days later, when Donald came back, it was repaired in less than an hour, and it was all good, but it shouldn't have been this tedious.
Jennifer B,
Indianapolis, INOtis furnace repair
Otis arrived when he said he would and immediately got to work on the problem. Impressive knowledge, and ability to resolve the issue.
Tina K,
Brownsburg, INCustomer Service
Jeffrey was professional and very informative. He advised me of my options and what needed to be done next. Last tech that came for this issue did not provide any guidance and just closed the service call when he left even though service was not completed.
Robert C,
Lebanon, INFast service
Technician was effective and fast with resolving my issue. Dryer is back to working normally again.
Maurine K,
Indianapolis, INI will give them five stars
Pedro was respectful, considerate, and very attentive. If I have any more problems that's who I would want to come and take care of it.
Bruno L,
Indianapolis, IN5 stars
Paul did an outstanding jop ! He was 3rd person out and we was having problems and he with the one that fix it.
Harold B,
Avon, INDryer repair
Pedro arrived on time an quickly fix the dryer issue in a timely matter an told the instructions when to use the dryer
Curtis D,
Indianapolis, INFurnace repair
He fixed the problem. I'm concerned that it took almost 2weeks for a technician to fix minor problem. This becomes more concerning as an elderly person resides there and a functioning heat source is needed.
Dwayne E,
Indianapolis, IN