105 Northwest Highway Reviews

Tech said our dishwasher was inaccessible because he couldn't pull it out into the middle of the room and have it still connected. Then later found out he left the dishwasher leaking which dripped into the basement.

TERRIBLE EXPERIENCE!!! AWFUL !! VERY UNHAPPY & FRUSTRATED with SEARS SEVICE TECHNICANS .& SERVICE DINO WAS THE FIRST TO COME ,LEFT IT INCOMPLETE ,then came JORGE MANY TIMES ,FINALLY after 4weeks said REFRIGERATOR NEEDS TO BE REPLACED ,AFTER THAT NO WORD FROM SEARS ,CALLED MADE APPOINTMENTS AFTER APPOINTMENTS WITH NO SHOWS ..FINALLY AFTER SEVERAL ATTEMPTS IBRAHIM SHOWED UP TODAY ,again the same issue LEFT US WITH UNRESOLVED MYSTEY ..REFRIGERATOR STOPPED WORKING COMPLETELY,had to UNPLUG N PLUG BACK IN OUSELVES TO SEE IF IT WORKS ????????? My REFRIGERATOR ISSUE IS ON GOING SINCE MAY 2024 ,ITS STILL UNRESOLVED.. Neither is getting REPAIRED NOR REPLACED ..There’s been SEVERAL VISITS OF TECHNICANS NO ONE IS ABLD TO FIGURE OUT THE ISSUE ..SO SAD HOW WE ARE GETTING TREATED.. Hopefully after this SOMEONE GETS SERIOUS N RESOLVES THIS ISSUE ..

I would give a -5 if I could. Terrible system both from Assurant and then Sears/A&E. You end up in call trees or chats where you can't ask questions, or speak to humans and should you get lucky, they read from scripts. First, Sear/A&E made an appointment in their system to replace parts without contacting me. When I saw that I wouldn't be here, I changed it to a later time. Initially, the system acknowledged it but didn't update it on the website. I went back into the system 24 hours later (yesterday 7/11/24) on to find the 1-5p dispatch cancelled (likely because it was not shown as warranty and is) reverting back to 8a-12p today. I got an automated called around 11:40 telling me the tech was on his way, but no ETA. It is now 12:20p and nothing but 8a-12p in the system, no email or text message alert. When I did have an opportunity to speak with someone previously, they were from the Philippines and they referred me to Assurant. Assurant (China?) referred me back to Sears/A&E. These companies don't give a hoot about customer service and being in the business for 50 years, I know of what I'm speaking.

Terrible experience. First they sent a technician who said the reason our fridge wasn’t working was because of the compressor so they ordered the compressor. Then when a different technician comes to install the compressor they say other parts need to be replaced also and they will have to see if they can get them. A week later they tell us they can’t get the parts and they were supposed to tell our home warranty company that so we can get a new fridge. 2 weeks and 3 calls later and they still haven’t sent the report. The customer service is horrendous every time we call they say they’ll put in a request to send the report and never do, even lying and telling us they have no record of our previous call/request to send the report. We haven’t had a fridge in over a month because of this.

The service man was excellent, but your communication system is terrible can't get a person only robots and computer generated responses very frustrating to say the least. You had our address wrong on the service order and I couldn't find a way to let you know either on the phone or on the conputer.

for more than 10 weeks, Sears has been unable to fix our water heaters. Terrible.

This company of melded businesses because of Sears bankruptcy is the absolute worst company I have ever worked with. My repair STARTED September 2 and just concluded today(11/8). They have an automated process which guarantees you cannot speak to a human. Their customer service numbers automatically go to bots which inevitably do not give you the right option for your issues. The Parts portion of the business sent me damaged parts on 2 occasions and lost a part on another. The first technicians ordered unnecessary parts. Since I had to pay up front, the company has been using my money for over two months while I waited. I finally got an excellent technician who was able to fix the microwave over TWO months after the initial contact. He actually knew what he was doing. Will never use the company again for any reason. If it were possible to give the company a worse review. I would.

My washer is still leaking water after 5 visits. You collected over $700 on day 1 and did not fix it.

A waste of time and money. Didn't repair my ice maker.

The tech didn't clean up behind himself; vent hose came a loose while he was moving dryer around and he told me I had to hook it back up and secure with clip; before I could ask any questions he packed up and left the house leaving door wide open, he had already got into service van and started it, drove off.